Cocktail Server PT

Rivers Casino; Philadelphia (Philadelphia County); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading casino as a Beverage Server, where you will provide exceptional beverage service to guests in a vibrant environment. You will engage with customers, ensuring a fun and welcoming atmosphere while adhering to company standards. Ideal candidates will possess strong communication skills and a commitment to customer satisfaction. Flexibility for shifts, including weekends and holidays, is required.

Qualifications

• Must be 18 years or older.
• Prior experience helpful but not required.
• Availability for flexible shifts, including weekends and holidays.

Responsibilities

• Provides beverage service to all casino customers efficiently and courteously.
• Maintains cleanliness and organization of the beverage station.
• Monitors guest alcohol consumption and ensures compliance with laws.

Skills

Customer Service

Communication

POS Systems

Education

High School Diploma

Job description

Responsible for providing beverage service to all casino customers in an efficient, courteous, and professional manner, displaying a high standard of customer service. Creates a fun-filled and welcoming environment with flawless delivery and service excellence.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

1. Smile, display energy, and open body language.
2. Proactively greet team members and guests, initiating interaction to provide service.
3. Always use a positive parting remark to end the conversation.

Essential Job Functions:

• Exhibits proper knowledge, selling techniques, and service delivery of both non-alcoholic and alcoholic beverages.
• Adheres to established company and departmental procedures, guidelines, and policies at all times, including guest service, cash handling, sanitation, and organization.
• Communicates positively with co-workers and guests, maintaining professionalism while working with other team members, departments, and guests.
• Maintains a clean station at all times and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
• Collects drink orders from the bartender, adds appropriate garnishes, places on a tray, and serves to patrons with cocktail napkins.
• Inspects guest identification to ensure guests meet the legal age limit for alcohol possession/consumption.
• Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines.
• Picks up empty glasses and returns them to the proper area.
• Cleans and replaces dirty ashtrays.
• Assists all guests regardless of where they are seated.
• Handles guest complaints or problems promptly and courteously.
• Maintains awareness of safety and accident prevention, performing all duties safely and notifying supervisors of any accidents.
• Works effectively with bar personnel, complying with alcohol laws and procedures.
• Ensures thorough communication between shifts.
• Stays updated on departmental policies and procedures.
• Performs other duties as assigned.

Qualifications:

• Must be 18 years or older.
• High school diploma or equivalent.
• Maintain uniform, appearance, and hygiene standards.
• Prior experience helpful but not required.
• Knowledge of POS systems.
• Availability for flexible shifts, including weekends and holidays.
• Ability to obtain and maintain necessary licenses.

Physical and Mental Demands:

• Must see, stand, walk, handle, reach, and communicate effectively during an 8-hour shift.
• Occasionally stoop, kneel, or crouch.
• Must lift and serve from trays weighing up to 25 pounds.
• Ability to count and interact positively in noisy, fast-paced environments.

Additional Qualifications:

Skills, behaviors, motivations, education, experience, and licenses & certifications should be aligned with role requirements. Equal Opportunity Employer statement included.