COBRA Customer Care Specialist — Support & Compliance

isolved; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

isolved is seeking a Customer Service Representative for the COBRA Team to be the primary contact for clients, participants, and partners regarding COBRA administration and benefit continuation services.

You will resolve inquiries with accuracy and empathy in a fast-paced environment, maintain COBRA compliance, document interactions, and collaborate with internal teams to ensure timely resolutions.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of experience in a professional customer-facing environment.
• Experience supporting employee benefits or COBRA preferred.
• Strong communication and multitasking abilities.
• Proficient with Microsoft Office and relevant software.

Responsibilities

• Respond to inquiries accurately and deliver exceptional service.
• Provide COBRA administration and benefits support.
• Assist with eligibility, enrollment, and premium questions.
• Educate clients on COBRA timelines and requirements.
• Investigate and resolve issues from start to finish.
• Collaborate with internal teams to resolve complex cases.
• Escalate when additional expertise is needed.
• Document interactions and follow-up actions in systems.
• Monitor open cases and ensure timely resolution.
• Maintain COBRA compliance and service standards.
• Engage in ongoing COBRA training and development.
• Support team goals and customer-first culture.

Skills

MS Office

Customer service

Multitasking

Communication

Problem-solving

Office equipment

Software applications

Math skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

isolved is seeking a Customer Service Representative for the COBRA Team to be the primary contact for clients, participants, and partners regarding COBRA administration and benefit continuation services.

You will resolve inquiries with accuracy and empathy in a fast-paced environment, maintain COBRA compliance, document interactions, and collaborate with internal teams to ensure timely resolutions.