COBRA & Benefits Support Specialist

isolved; Fremont (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

isolved is a leading HCM technology provider focused on employee experience and benefits administration. The Customer Service Representative - COBRA Team serves as the primary contact for clients, participants, and partners, delivering timely, accurate assistance and ensuring COBRA compliance.

You will resolve inquiries with empathy and professional communication while upholding service standards. Join isolved to support benefit continuation services in a fast-paced environment, collaborate with

Qualifications

• High school diploma or equivalent required.
• 2–3 years of experience in a professional customer-facing office environment.
• Experience supporting employee benefits or COBRA administration preferred.
• Strong written and verbal communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient with Microsoft Office products.

Responsibilities

• Respond to inquiries accurately and efficiently while delivering an exceptional customer experience.
• Provide COBRA administration support, including eligibility, enrollment, and premium payments.
• Use effective questioning and active listening to understand needs and identify solutions.
• Educate clients on COBRA processes, timelines, and requirements.
• Investigate and resolve customer concerns from start to finish.
• Collaborate with internal teams to address complex situations and ensure timely resolution.
• Escalate issues when additional expertise is required.
• Document interactions and resolutions in company systems.
• Monitor open cases and follow up to ensure satisfaction.
• Maintain compliance with COBRA regulations and company policies.
• Continue training to deepen COBRA knowledge.
• Support team goals and a customer-first culture.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Multitasking

Communication

Problem solving

Time management

Microsoft Office

Documentation

Phone support

Education

High school diploma or equivalent

Job description

isolved is a leading HCM technology provider focused on employee experience and benefits administration. The Customer Service Representative - COBRA Team serves as the primary contact for clients, participants, and partners, delivering timely, accurate assistance and ensuring COBRA compliance.

You will resolve inquiries with empathy and professional communication while upholding service standards. Join isolved to support benefit continuation services in a fast-paced environment, collaborate with