COBRA Client Relations Specialist — Remote

WEX Inc.; Remote; USD 60,000 - 80,000; Full time

Job summary

A global commerce platform company is seeking a COBRA Employer Services Specialist in Fargo, ND. This role will oversee COBRA administration, engage with clients, and utilize CRM tools to ensure outstanding service. Ideal candidates will have strong analytical and problem-solving skills, along with experience in customer service. The company values innovation and offers competitive benefits designed for employee well-being.

Benefits

Comprehensive benefits package

Continuous training and development

Opportunity for career growth

Qualifications

• Proven ability to build and maintain strong, long-term professional relationships.
• Familiarity with COBRA regulations and compliance is highly desirable.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee day-to-day COBRA administration for employers and partners.
• Utilize CRM tool to document and review client activity.
• Engage high value employers with escalations and facilitate successful outcomes.

Skills

Customer service skills

Analytical skills

Conflict resolution

Technical proficiency

Problem-solving ability

Tools

Salesforce

OnBase

COBRA Point

Job description

A global commerce platform company is seeking a COBRA Employer Services Specialist in Fargo, ND. This role will oversee COBRA administration, engage with clients, and utilize CRM tools to ensure outstanding service. Ideal candidates will have strong analytical and problem-solving skills, along with experience in customer service. The company values innovation and offers competitive benefits designed for employee well-being.