Cobra Analyst - LHB

hcsc; United States; Remote; USD 31,000 - 58,000; Full time

Job summary

Luminare Health is seeking a COBRA Analyst to oversee all aspects of COBRA client and member experience, including elections, payments and reporting. The role handles inbound and outbound calls, emails and faxes from clients, members and third party affiliates.

Required qualifications include a high school diploma or GED and 1 year of COBRA/FMLA/LOA experience. Proficiency in Excel, Word, Outlook and strong organizational skills are essential.

Qualifications

• High school diploma or GED required.
• 1 year of COBRA, FMLA, LOA and retiree administration/coordination experience.
• Knowledge of Federal, State and Company leave programs.
• Experience with premium administration, eligibility, claims, billing and reporting.

Responsibilities

• Oversee COBRA client and member experience including elections, payments and reporting.
• Handle inbound and outbound calls, emails and faxes from clients, members and third parties.
• Support FMLA, LOA, retirees and company leave programs with accurate documentation and processes.

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Customer service

Problem solving

Organizational skills

Interpersonal skills

Positive attitude

Willingness to learn

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

PowerStepp

JD Edwards

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.

We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

The COBRA Analyst will be responsible for overseeing all aspects of the COBRA client and member experience. This includes benefit elections, payments and reporting for COBRA, FMLA, retirees and LOA (company leave programs) participants. This position will be responsible for inbound & outbound calls from clients, members, third party affiliates as well as email and fax communications.

Required Job Qualifications:

• High school diploma or GED equivalent.
• 1 year of COBRA, FMLA, LOA and retiree administration/coordination experience.
• Knowledgeable in handling various types of Federal, State andCompany leave programs.
• Understanding of Administration System processes (premium administration, eligibility, claims, billing, commissions, reporting and premium administration).
• Customer service experience in a professional setting
• Knowledgeable in Microsoft Excel, Word and Outlook
• Strong problem-solving ability
• Must possess strong organizational skills that will allow for multi-tasking
• Excellent interpersonal skills
• Positive attitude and willingness to learn

Preferred Job Qualifications:

• Bachelor’s degree preferred
• PowerStepp
• JD Edwards
• In depth knowledge of COBRA laws, HIPAA portability and eligibility laws
• Knowledge of Social Security & Medicare law

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range:

$14.97 - $28.12

Exact compensation may vary based on skills, experience, and location.