Associate

Sama

United States

On-site

USD 4,100 - 7,200

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-term disability insurance

Life insurance

AD&D insurance

RRSP matching

Holiday entitlement

Fitness stipend

Cell phone reimbursement

Professional development

Job summary

Sama seeks an Associate to join the Service Delivery team to review and classify industry product data, ensuring accuracy and consistency for search relevance on client platforms. You’ll follow guidelines, meet quality targets, and collaborate with teammates in a fast-paced environment.

Responsibilities include tagging titles, descriptions, images, and attributes, identifying discrepancies, and supporting continuous improvement. A Bachelor’s degree and strong English communication are required.

Qualifications

Bachelor’s degree in any discipline.
Strong attention to detail with the ability to follow structured guidelines and taxonomies.
Basic understanding of e-commerce or retail product catalogs.
Ability to process repetitive tasks accurately while meeting quality and productivity targets.
Proficiency with computers and common tools (spreadsheets, web-based platforms).
Good written communication skills in English.
Ability to work independently as well as collaboratively in a team environment.

Responsibilities

Review, tag, and classify retail product data to improve search relevance and product discoverability.
Apply standardized guidelines and classification rules consistently across tasks.
Identify data discrepancies, missing attributes, or ambiguous cases and elevate them to the team lead when necessary.
Maintain high standards of data accuracy, completeness, and consistency while meeting defined quality thresholds and turnaround times.
Perform quality checks by reviewing, correcting, or reprocessing data to ensure compliance with program requirements.
Remove duplicate or incorrect entries to maintain a clean and reliable product catalog.
Collaborate with team members and contribute to shared goals and continuous improvement initiatives.
Perform additional related tasks as assigned to support product search and classification programs.
Demonstrate flexibility by adapting to changes in guidelines, tools, or workflows, and transition to new processes or task types as required by business needs.

Skills

Attention to detail

Written English

Team collaboration

Independent work

Data annotation

Spreadsheets

Web research

Taxonomies/classification

Education

Bachelor's degree

Tools

Spreadsheets

Web-based platforms

Job description

About the Job

The Associate will be part of the Service Delivery team in India, reporting to a Team Leader. The role involves reviewing and classifying industry product data to support accurate product search and discovery on client platforms. The Associate will follow defined guidelines, meet quality and productivity targets, work closely with the team, and adapt to changing processes and tools in a fast-paced environment.

Key Responsibilities

Review, tag, and classify retail product data (including product titles, descriptions, images, and attributes) to improve search relevance and product discoverability.
Apply standardized guidelines and classification rules consistently across tasks.
Identify data discrepancies, missing attributes, or ambiguous cases and elevate them to the team lead when necessary.
Maintain high standards of data accuracy, completeness, and consistency while meeting defined quality thresholds and turnaround times.
Perform quality checks by reviewing, correcting, or reprocessing data to ensure compliance with program requirements.
Remove duplicate or incorrect entries to maintain a clean and reliable product catalog.
Collaborate with team members and contribute to shared goals and continuous improvement initiatives.
Perform additional related tasks as assigned to support product search and classification programs.
Demonstrate flexibility by adapting to changes in guidelines, tools, or workflows, and transition to new processes or task types as required by business needs.

Minimum Qualifications

Bachelor’s degree in any discipline.
Strong attention to detail with the ability to follow structured guidelines and taxonomies.
Basic understanding of e-commerce or retail product catalogs.
Ability to process repetitive tasks accurately while meeting quality and productivity targets.
Proficiency with computers and common tools (spreadsheets, web-based platforms).
Good written communication skills in English.
Ability to work independently as well as collaboratively in a team environment.

Preferred Qualifications

Prior experience in e-commerce, retail operations, data annotation, search relevance, or product catalog management.
Familiarity with product taxonomies, ontologies, or classification systems.
Experience working on search relevance, query-product matching, or product attribute enrichment tasks.
Comfort working with large datasets and rule-based decision frameworks.
Exposure to quality assurance processes or audit-based workflows.
Ability to quickly learn new tools, guidelines, and domain-specific concepts.
Be inquisitive and eager to learn in a dynamic and fast-paced environment.
Have strong communication skills, both verbal and written.
Take pride in everything they do and be motivated to go above and beyond what is expected.
Possess excellent web research skills.
Demonstrate keen attention to detail.
Have the ability to work with a sense of urgency.
Have good time-management skills.
Have the ability to communicate effectively with people from diverse backgrounds and cultures.
Be a strong team player.

About Sama

Sama provides high-quality training data that powers AI technology for Fortune 2000 companies such as Google, Walmart, Ford, Microsoft, and Marriott. We’re experts in data annotation, supporting text, 2D, 3D image, video, and sensor data for machine learning algorithms and generative AI models. Sama offers the highest quality SLAs in the industry, along with cutting-edge ML-assisted annotation tools, QA processes, and security and compliance standards.

Founded in 2008 on the belief that "talent is equally distributed, but opportunity is not", Sama is driven by the mission to expand opportunities for those who are underprivileged. As a certified B-Corp, Sama has provided worker training programs to increase economic opportunity for more than 15,000 people from underserved communities. By connecting our customers with amazing talent in East Africa, we've impacted more than 69,000 workers and their dependents.

Today, our vision is to provide data scientists, ML engineers, and data operations teams with an indispensable, integrated platform for AI data preparation, labeling, and collection.

For more information, visit www.sama.com.

More information can be found at:

Featured in Forbes: How Ethical Is Your AI?
Sama Honored on Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies - the Inc. 5000
Reversing Poverty - Ted Talk by our founder Leila Janah

Our Culture

Sama is quite unique. We are a technology company with a social mission. People that thrive in a high-growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Sama culture. Our core values are One Team, One Goal - Deliver. Period. - Trust & Transparency - Customer First - Humanity.

Our Benefits

Sama offers competitive compensation commensurate with experience and a full benefits package, including: