Co-op Technical Support Engineer - Spring 2027

IBM; Lowell (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

IBM Software in Lowell, MA is offering a 16-week Co‑Op for actively enrolled undergraduates to gain hands-on, practical experience on IBM software projects and contribute to real client success. You’ll work full-time (40 hours/week) during Spring 2027 and may join IBM full-time between December 2027 and August 2028 after completing your degree.

Preferred candidates are pursuing Computer Science, Computer Engineering, or AI, with strong communication skills, English fluency, and familiarity with

Qualifications

• Must be actively enrolled in a Bachelor's degree program and returning to complete the degree after the co-op.
• Available to start full-time between December 2027 and August 2028.
• Available to work full-time (40 hours/week) at an IBM location for 16 weeks between Jan 19 - May 7.
• Co-op requires a full-time commitment; students should not be enrolled in concurrent coursework during the co-op term.
• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English

Responsibilities

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Learn how clients use IBM software products as building blocks within larger real-world solutions, including integrations across databases, directories, messaging, and other enterprise technologies.

Skills

Strong communication

Fluent English

Problem solving

Customer focus

Education

Bachelor's degree

Tools

Windows

Linux

Job description

IBM Software in Lowell, MA is offering a 16-week Co‑Op for actively enrolled undergraduates to gain hands-on, practical experience on IBM software projects and contribute to real client success. You’ll work full-time (40 hours/week) during Spring 2027 and may join IBM full-time between December 2027 and August 2028 after completing your degree.

Preferred candidates are pursuing Computer Science, Computer Engineering, or AI, with strong communication skills, English fluency, and familiarity with