Tech Support Engineer Co-op - AI & Cloud

IBM; Durham (NC); Hybrid; USD 76,000 - 166,000; Full time

Benefits offered by this job

Paid holidays

Paid sick time

Employee Stock Purchase Plan

Job summary

IBM Software is seeking a Technical Support Co‑op for Spring 2027 in the United States. This 16‑week, full‑time role offers hands‑on experience supporting IBM software solutions and learning from industry experts to drive client success.

You will collaborate with global teams, develop knowledge base articles, and learn best practices while contributing to real client outcomes. The role requires active enrollment and availability for December 2027–August 2028.

Qualifications

• Must be actively enrolled in a Bachelor's degree program at the time of application and returning to complete the degree after the co‑op.
• Available to start full‑time between December 2027 and August 2028.
• Available to work full‑time (40 hours/week) at an IBM location for 16 weeks between Jan 19 - May 7.
• Co‑op requires a full‑time commitment; students should not be enrolled in concurrent coursework during the co‑op term.
• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English.

Responsibilities

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Learn how clients use IBM software products as building blocks within larger real‑world solutions, including integrations across databases, directories, messaging, and other enterprise technologies.

Skills

Fluent in English

Strong communication

Java

Python

Windows OS

Linux OS

Troubleshooting

Education

Bachelor's Degree

High School Diploma/GED

Job description

IBM Software is seeking a Technical Support Co‑op for Spring 2027 in the United States. This 16‑week, full‑time role offers hands‑on experience supporting IBM software solutions and learning from industry experts to drive client success.

You will collaborate with global teams, develop knowledge base articles, and learn best practices while contributing to real client outcomes. The role requires active enrollment and availability for December 2027–August 2028.