Co-op, Crew Resources – Pilot Pay Experience (Summer 2027)

Delta Air Lines; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Delta Air Lines is seeking an undergraduate Co-op student in Atlanta to identify, visualize, analyze, and optimize business processes. You will support knowledge management content, apply Six Sigma principles, and assist pilots by handling inquiries and pay updates.

The role includes three rotating semesters with the same team to foster deep collaboration. Efficient, detail-oriented individuals with strong Microsoft Office skills, professionalism, and teamwork will thrive.

Qualifications

• Must be enrolled as an undergraduate (sophomore or above) with a minimum of 30 semester hours completed.
• Must be pursuing a bachelor’s degree in a related field.
• Must be able to work in the United States.
• Must have a high school diploma or equivalent.

Responsibilities

• Identify, visualize, analyze, and optimize business processes.
• Support the development of Knowledge Management content, such as SOPs, glossary, and team pages.
• Apply industrial engineering and 6 sigma principles to business processes.
• Provide customer service to pilots by responding to inquiries and distributing pay updates.
• Identify and create new or improved processes to support changes in the operation.
• Identify manual processes and propose innovative ways to improve efficiencies.
• Assist in delivering new tools, content and communications.
• Use knowledge to support training for new hire, recurrent, and delivery technology.
• Commit to a 3-semester structured rotation with the same team, fostering continuity and collaboration.

Skills

Microsoft Office proficiency

Detail-oriented

Professional demeanor

Teamwork

Communication skills

Education

Undergraduate student (sophomore or above) pursuing bachelor’s degree

Minimum 30 semester hours completed

Authorized to work in the United States

High school diploma or GED

Tools

Microsoft Office

Job description

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Responsibilities

• Identify, visualize, analyze, and optimize business processes.
• Support the development of Knowledge Management content, such as Standard Operating Procedures (SOPs), Glossary of Terminology and team pages.
• Apply industrial engineering and 6 sigma principles to business processes.
• Provides customer service to pilots by responding to inquiries sent to Crew Resources and distributing pay updates to pilots, as applicable.
• Ability to identify and create new or improved processes to support the changes in the operation.
• This role will assist in identifying manual processes, providing innovative and new ways of completing tasks to provide efficiencies in all areas of pilot pay.
• Assist in the delivery of new tools, content and communications.
• Utilize business process documentation and knowledge to support new hire, recurrent, and new delivery technology training.
• Commit to a 3-semester structured rotation with the same team, fostering continuity and deep collaboration throughput the Co-op experience.

What You Need To Succeed (Minimum Qualifications)

• Must have a strong knowledge of Microsoft Office products.
• Must be self-sufficient and complete assignments with minimal supervision.
• Must be detail-oriented and perform well under pressure.
• Must be eager to accept responsibility and create value-added projects.
• Must demonstrate flexibility in a fast-paced environment.
• Must demonstrate a professional demeanor when interacting with all levels.
• Must be able to work with and safeguard confidential and sensitive information.
• Consistently prioritizes safety and security of self, others, and personal data.
• The Co-op position requires a candidate to be enrolled as an undergraduate (sophomore or above) that has successfully completed a minimum of 30 semester hours.
• Must have a minimum 2.5 GPA and be able to maintain the minimum GPA.
• Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational and professional work experience to prepare you for the workforce.
• This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters.
• Students must be able to complete 3 alternating rotations in Atlanta, GA in line with the schedule below:
• Summer 2027 - 1st rotation
• Spring 2028 - 2nd rotation
• Fall 2028 - 3rd rotation
• Strong organizational, project management, and personal management skills
• Robust verbal and written communication skills at all levels
• Ability to work well in teams
• Currently must be enrolled full-time and pursuing a bachelor's degree in a related field
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

N/A