Co-Founder & CEO - AI Customer Success

Talantir; Boston (MA); Hybrid; USD 150,000 - 250,000; Full time

Job summary

FutureSight is seeking a visionary Founding CEO to lead our AI Customer Success initiative. You will drive proactive, intelligent engagement across accounts, shaping pilots, pricing, and retention strategies while steering the product roadmap with our engineers to launch the first version.

You will also raise seed capital, build and mentor the founding team, and establish a strong culture as we scale a high-growth B2B SaaS platform. This is a full-time, on-site leadership role.

Qualifications

• Founding experience or co-founder track record in a B2B SaaS context.
• Strong GTM (go-to-market) strategy and execution capabilities.
• Experience crafting investor narratives and closing capital rounds.
• Proven ability to attract, mentor, and lead a founding team.
• Direct knowledge of B2B SaaS product and customer success dynamics.

Responsibilities

• Win customers — run pilots, shape pricing and validate retention + expansion.
• Build the product — collaborate with product/engineering to launch V1.
• Raise capital — lead seed fundraising with initial investors.
• Build your team — hire the founding team and set cultural foundations.

Skills

Founding experience

GTM experience

Fundraising

People leadership

B2B SaaS

Job description

## What Does This Co-Founder & CEO - AI Customer Success Role Involve?FutureSight is seeking an experienced, visionary Founding CEO to lead our AI Customer Success opportunity.We are building the next evolution of Customer Success Management where every account gets proactive, intelligent engagement without relying on manual effort. Our platform analyzes product usage signals in real time, recommends the next best actions, and generates highly personalized outreach for CSM teams. The result? Higher revenue retention, predictable expansion, and clear insights leadership can actually act on.### As Founding CEO, you will:Win customers — Run pilots, shape pricing, and validate retention + expansionBuild the product — Work with FutureSight’s product/engineering pod to launch V1### Raise capital — Lead the seed raise with our initial chequeBuild your team — Hire your founding team and set the cultural foundation### About FutureSightFutureSight is a venture studio that co-creates and invests in B2B SaaS and Vertical AI startups alongside exceptional entrepreneurs. We give founders an unfair advantage — pairing hands-on studio support with early capital to reduce risk and increase the odds of success by 10x.We’re led by a cross-functional team of builders and investors. Kevin Nguyen and Alan Smith lead venture design and product strategy. Prathna Ramesh applies her experience as a venture investor with capital strategy in every new business. Dennis Ensing mentors our ventures with operational and strategic expertise, Krista LaRiviere brings years of entrepreneurial and marketing experience as a multi-time-exited founder, and Anupama Joshi drives founder excellence. John Carbrey (San Francisco), a successful software entrepreneur and people leader, adds deep insight into scaling startups from 0 to 1, having built and exited multiple prior SaaS ventures.### What We BringValidated problem — You will enter a venture with a proven market need and strong momentum toward building and scaling.Studio bench strength — Designers, engineers, growth marketers, and fundraising pros are embedded from Day 1Capital commitment — Initial pre-seed funding for early hires and building the MVP with potential for follow-on funding, and access to our investor and advisor network### What You BringFounder-level drive — You’re motivated to co-found a new venture as the CEO. With or without us, this is your calling.Startup scrappiness — You’re familiar with the scrappiness of owning something from start to finishPrevious founding experience — You have co-founded a product company or B2B SaaS venture or have been at a venture-backed company.Risk appetite and capacity — Read more on our post on the Entrepreneurial Risk ProfileGTM chops — Proven success in B2B SaaS sales, marketing, and customer engagementFundraising fluency — Able to craft investor narratives and close capital; well-networked in fintech and early-stage communities.People leadership — Magnet for top talent; coach and culture carrierBonus: Exposure to accounting/finance tools and processes or AI agents/LLMs### What You Can ExpectDaily active engagement with our team to: launch initial product, achieve initial market traction and prepare for seed fundraise### Full P/L ownership of the new entity### A significant equity stake in the businessThis is a full-time role; we are looking for someone to commit full-time and exclusively to building and owning a new SaaS venture.This role is classified under RevOps Manager (O\\*NET 11-1021.50) — view the full career profile for typical tasks, skills, and outlook.