Co-Brand Operations & Projects Lead

GoToFoods; Atlanta (GA); Hybrid; USD 100,000 - 140,000; Full time

Job summary

GoToFoods in Atlanta seeks a Manager, Co-Brand Operations Services to drive operational excellence across POS, BOH, and digital platforms. You will standardize processes, coordinate with shared services and vendors, and safeguard revenue and brand consistency for multiple brands including Cinnabon, Auntie Anne’s, Carvel, and Jamba.

Leveraging data-driven insights, you will identify inefficiencies, streamline processes, and improve productivity.

Qualifications

• Bachelor's degree in a related field preferred.
• 4–7 years of quick-service, full-service, franchise or hospitality experience.
• Experience managing projects and analyzing data.
• Strong written and verbal communication, and teamwork.

Responsibilities

• Collaborate Across Functions: Proactively communicate and align with leadership, shared services, brand operations, vendors, and Franchisees to ensure operational consistency.
• Analyze & Report: Assess information needs, analyze functional requirements, and deliver actionable insights to improve processes and performance.
• Drive Operational Efficiency: Identify inefficiencies across brands and lead strategy discussions to implement improvement initiatives.
• Project & Initiative Support: Facilitate collaboration meetings, webinars, and working sessions to support strategic projects and technology adoption.
• Policy & Standards Compliance: Ensure corporate policies and standards of excellence are understood and consistently applied across all brands.
• Vendor & Cost Management: Partner with vendors to implement cost-efficient solutions that reduce complexity and enhance operational effectiveness.
• Technology Expertise: Serve as the subject matter expert for operations technology platforms, monitoring performance and resolving issues impacting sales.
• Training & Documentation: Develop process documentation and deliver training sessions for internal teams and Franchisees to optimize operational and online performance.
• Feedback & Continuous Improvement: Gather feedback from brand teams and collaborate with Product Teams to recommend system enhancements.
• Issue Resolution & Monitoring: Continuously monitor platforms, identify problems, and lead cross-functional efforts to resolve issues swiftly.
• Project Management: Define Scope, Align with constraints, Plan & Execute projects, Adapt to change, Manage operations, Handle risks, Balance initiatives, and Conform with policies.

Education

Bachelor's degree in related field preferred

Job description

GoToFoods in Atlanta seeks a Manager, Co-Brand Operations Services to drive operational excellence across POS, BOH, and digital platforms. You will standardize processes, coordinate with shared services and vendors, and safeguard revenue and brand consistency for multiple brands including Cinnabon, Auntie Anne’s, Carvel, and Jamba.

Leveraging data-driven insights, you will identify inefficiencies, streamline processes, and improve productivity.