CNC Technical Support & Training Specialist

Talentify; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Hurco Companies, Inc. is seeking a Technical Specialist to support Hurco and Takumi product lines. You will diagnose and resolve complex CNC hardware and software issues, work with distributors and field service engineers, and provide training on new products and technologies.

The role requires strong CNC service experience, knowledge of CNC controls and PLCs, and a customer-focused approach. Some travel will be required to support field activities and service improvements.

Qualifications

• 3–5 years of CNC machine tool service experience.
• Strong knowledge of CNC operation, electrical systems, controls, and troubleshooting.
• Excellent verbal and written communication; able to train others and explain technical information clearly.

Responsibilities

• Provide timely, professional technical support over the phone.
• Troubleshoot hardware, software, CNC control, PLC, and machine issues.
• Identify recurring issues and help develop plans to improve reliability.
• Maintain knowledge of Hurco and Takumi products and parts.
• Collaborate with Field Service Engineers, distributors, and internal teams to resolve issues.
• Travel to customer locations as needed to assist with diagnosis and repair.
• Deliver technical training to distributors, service engineers, and customers on new products and technologies.
• Create and distribute technical documentation, including guides and service bulletins.
• Expedite parts orders to minimize machine downtime.
• Develop and deliver Technical Service Training Programs.

Skills

CNC troubleshooting

Electrical systems

Mechanical troubleshooting

Customer communication

Analytical problem solving

Independent work

Tools

Microsoft Office

Microsoft Teams

Adobe Acrobat

Job description

Hurco Companies, Inc. is seeking a Technical Specialist to support Hurco and Takumi product lines. You will diagnose and resolve complex CNC hardware and software issues, work with distributors and field service engineers, and provide training on new products and technologies.

The role requires strong CNC service experience, knowledge of CNC controls and PLCs, and a customer-focused approach. Some travel will be required to support field activities and service improvements.