CNC Service Technician - North East

Fives Intralogistics; Hagerstown (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Performance incentives

Insurance

401(k) with match

Paid vacation & holidays

Career development

Global opportunities

Job summary

Fives HPM is seeking a Field Service Technician to install, demonstrate, qualify, repair, and modify Fives machines at customer facilities across the Americas. This highly travel-oriented role requires hands-on mechanical, electrical, and CNC work and the ability to work independently in customers' sites.

You will train customer personnel, prepare service reports, ensure safety, and maintain ISO awareness while traveling up to 85–90%. A valid driver's license and passport are required.

Qualifications

• Associate degree or equivalent, plus 2–4 years related experience.
• Valid driver's license.
• Passport for international travel when required.
• Ability to read and understand international print symbols.

Responsibilities

• Install, demonstrate, qualify, repair, and modify machines at customer facilities (mechanical, electrical, CNC).
• Follow verbal and written instructions, interpret drawings and service docs.
• Operate equipment at customer sites to demonstrate or qualify performance.
• Observe qualification runs and verify machine accuracy and quality.
• Prepare complete service reports and document activities.
• Train customers on operation, maintenance, and safety best practices and report safety concerns.

Skills

Mechanical aptitude

Electrical aptitude

CNC aptitude

Troubleshooting

Independent worker

Customer service

Education

Associate degree or equivalent

Tools

General hand tools

Word processing

Spreadsheet software

Job description

FIELD SERVICE TECHNICIAN

Fives HPM | Aftermarket Americas

Join Our Team!

Fives HPM is actively seeking a Field Service Technician to join our Aftermarket team.

This is a highly travel-oriented technical service position supporting Fives equipment at customer facilities. The ideal candidate will have strong mechanical, electrical, and CNC aptitude, enjoy hands‑on troubleshooting, and be comfortable working independently at customer locations.

Learn more about our company: www.fivesgroup.com

About Fives

Corporate Group Overview

Fives is an industrial engineering group with a heritage of more than 200 years. Fives designs and delivers machines, process equipment, and production lines for the world's largest industrial companies around the world. We are committed to making industry smarter, more efficient, and more sustainable.

Site Company Overview

Fives HPM designs, builds, installs, and services advanced machine tools and manufacturing systems used by leading manufacturers worldwide. Our team delivers innovative solutions that maximize productivity, precision, and reliability for customers across aerospace, defense, automotive, energy, and industrial markets.

Business Unit Overview

The High Precision Machines (HPM) Division specializes in world‑class machine tool technology, automation systems, and aftermarket services that support customers throughout the lifecycle of their equipment.

Position Summary

The Field Service Technician is responsible for independently installing, demonstrating, qualifying, repairing, and modifying Fives machines and associated equipment at customer facilities. The position works across mechanical, electrical, and CNC systems and performs assignments based on verbal or written direction from Technical Support, the Service Coordinator, or Service Manager, as well as information contained in drawings, service documentation, and other technical materials.

This role also operates and evaluates equipment to verify that machine accuracy, performance, and quality meet required specifications. The Field Service Technician works directly with customers, provides technical instruction, identifies potential safety concerns, documents service activities, and provides feedback that can contribute to the continued improvement of Fives products.

Key Responsibilities

The Successful Candidate Will

• Install, demonstrate, qualify, repair, and modify Fives machines and associated equipment at customer facilities, including mechanical, electrical, and CNC systems.
• Follow verbal and written technical instructions and interpret drawings, service documentation, and other equipment documentation.
• Operate machines and associated equipment at customer facilities to demonstrate or qualify equipment.
• Observe customer qualification runs and verify that machine accuracy and quality meet applicable specifications.
• Notify Technical Support or the Service Coordinator when deviations from specifications occur or technical problems are encountered.
• Prepare complete and accurate service reports in accordance with established procedures.
• Train customer personnel on the proper operation, maintenance, and repair of machines and equipment, with an emphasis on required safety precautions.
• Notify customers of unsafe operating practices observed while performing field service activities.
• Provide feedback and recommendations that support the improvement and development of Fives products.
• Maintain regular and predictable attendance.
• Work overtime and/or off‑shifts as required by business and customer needs.
• Work and interact effectively with customers, colleagues, and other stakeholders on a routine basis.
• Maintain awareness of and compliance with ISO 9001 and ISO 14001 requirements.

Qualifications

Education & Experience

• Associate degree (A.A.) or equivalent; two to four years of related experience and/or training; or an equivalent combination of education and experience.
• Valid driver's license.
• Ability to obtain a passport and credit card as required for business travel.
• Ability to read and understand international print symbols when required.

Technical Knowledge & Skills

• Ability to safely and effectively use general hand tools.
• Ability to read and analyze professional journals, technical procedures, business materials, and applicable governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, and customers.
• Ability to work with mathematical concepts including probability, statistical inference, plane and solid geometry, and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Working knowledge of word‑processing and spreadsheet software.
• Ability to effectively use internal service and communication systems.
• Strong mechanical, electrical, and CNC technical capabilities appropriate for installing, troubleshooting, repairing, and qualifying industrial equipment.

Professional Competencies

• Strong customer service and interpersonal skills.
• Ability to represent Fives professionally while working at customer facilities.
• Positive and professional approach to interactions with customers and colleagues.
• Commitment to delivering high‑quality work.
• Ability to communicate technical information effectively with customers, managers, and internal support teams.
• Ability to work independently in a field‑service environment.
• Flexibility to respond to changing customer and business requirements.
• Commitment to safety, quality, and customer satisfaction.

Travel Requirements

This Position Requires Extensive Travel

• Up to 85%–90% travel based on current projected business needs.
• Travel schedules may include approximately two weeks on the road, one weekend home, followed by two additional weeks on the road and one weekend home.
• Must have the flexibility to make quick adjustments to travel arrangements based on customer or company needs.
• Travel is primarily domestic, with opportunities for international assignments.
• Travel requirements may change based on company workload and capacity.
• Our primary need is for individuals located in the Northeast region of the United States, including, but not limited to, Connecticut, Vermont, Massachusetts, and Rhode Island. Candidates located outside the Northeast are also encouraged to apply, as additional Field Service opportunities may be available in other locations.

Physical & Work Environment Requirements

Candidates Should Be Able To

• Regularly use hands for handling equipment, tools, and components.
• Frequently reach with hands and arms.
• Occasionally stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.
• Perform work requiring color vision.

While performing field service duties, employees may frequently work near moving mechanical equipment and may occasionally encounter wet or humid conditions, elevated work areas, fumes or airborne particles, outdoor weather conditions, electrical hazards, and vibration. The work environment is typically loud.

What We Offer

• Competitive compensation
• Annual performance incentive opportunities
• Medical, dental, and vision insurance
• Company‑paid life and disability insurance
• 401(k) with company match
• Paid vacation and holidays
• Career development and technical training opportunities
• Employee assistance programs
• Opportunities for advancement within a global organization
• Exposure to leading‑edge manufacturing technologies and global customers

Why Come to Fives?

By joining Fives, you become part of a global organization committed to innovation, operational excellence, and employee development.

As a Field Service Technician, you will have the opportunity to work hands‑on with advanced machine tool technologies, solve complex technical challenges, interact directly with customers, and develop broad experience across mechanical, electrical, and CNC systems. With extensive domestic travel and opportunities for international assignments, this position offers significant exposure to customers, manufacturing environments, and Fives technologies.

Industry Can Do It With You!

Fives is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Fives Group

As an industrial engineering Group with a heritage of over 200 years, Fives designs and supplies machines, process equipment, and production lines.