Field Service Technician

Fives DyAG Corp.; Fond du Lac (WI); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Holidays

Personal time off

401K & IRA

Job summary

Fives Group is seeking a Field Service Technician to service and repair industrial equipment at customer sites across North America. You will install, troubleshoot, and modify machines, and document activities for service records. Expect travel to customer sites and coordination with support teams.

The role requires the ability to read schematics and manuals, communicate clearly, and work in a fast-paced environment with safety in mind.

Qualifications

• Ability to read and interpret manuals, schematics and drawings.
• Strong troubleshooting skills to identify root causes.
• Excellent communication with customers and teams.

Responsibilities

• Install, repair, or modify machines at customer facilities per instructions.
• Demonstrate troubleshooting to resolve issues and document findings.
• Read technical drawings and manuals to verify machine operation.
• Prepare service reports and notify coordinators of deviations.
• Travel nationwide and internationally to customer sites.

Skills

Technical documentation

Troubleshooting

Electrical schematics

MS Office proficiency

Tools

MS Office 365

Internal service system

Job description

Fives Group is currently seeking a Field Service Technician.
About Fives Group
Fives Group, headquartered in Paris, France, is an industrial engineering group founded in 1812 that designs and supplies machines, process equipment and production lines for the world's largest industrial groups including the aluminum, steel, tube and pipe, glass, automotive, aerospace, logistics, cement, and energy sectors. In 2018, Fives achieved sales of $2 billion with a team of close to 8,500 employees and a network of over 100 operational units in over 25 countries.
Job Responsibilities
Primary needs are for individuals located in the North Central part of the United States, including but not limited to: Iowa, Illinois, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, Wisconsin. Those outside of North Central are welcome to apply as we may have other opportunities in other locations.
Accountability
This position is responsible to provide quality and efficient service on company manufactured equipment as well as non-company equipment in various locations under general instructions.
Scope And Responsibilities
Essential duties include, but are not limited to the following:

• Install, demonstrate, qualify, repair, or alter independently machines (mechanically, electrically, and CNC) or associated equipment in customer's facilities. Perform these duties following verbal or written instructions given by Tech Support, Service Coordinator or Service Manager, or using information contained in drawings, service documentation, or other user documentation.
• Effectively demonstrate critical thinking and methodical troubleshooting skills to identify and repair root cause of reported issues.
• Understand operation of machines and associated equipment in customer's facilities to demonstrate or qualify equipment, or observes qualification runs conducted by customer personnel. Ensures that the machine accuracy and quality are in accordance with specifications.
• Notify Service Coordinator &/or Technical Support when deviations from specifications occur, or when problems are encountered. Write complete service reports in accordance with procedures.
• Instruct customer's personnel to maintain and/or repair machines and equipment, emphasizing necessary safety precautions. Notify customer of any unsafe operating practices observed and document in detail on service report.
• Provide input for the improvement and development of company products.
• Maintain regular, responsible and predictable attendance.
• Has the ability to work overtime and/or work on "off-shifts" as required by business needs.
• Has the ability to work with and interact with other people on a routine basis.
• "On the road" a majority of time visiting customers and/or vendors, both nationally and internationally.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to fingers and handle. The employee is frequently required to reach with hands and arms and sense of smell. The employee is occasionally required to stand; walk; sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 80 pounds or work directly with customer to provide lifting equipment sufficient to accomplish the task safely. Specific vision abilities required by this job include color vision.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to slippery, wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

Skills

• Ability to read, analyze and understand technical documentation such as manuals, electrical/mechanical/pneumatic schematics, assembly layout and detail drawings, technical procedures, or governmental regulations. Ability to write detailed reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers and customers.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Good working knowledge of MS Office 365 programs such as word processing and spreadsheet generation software, and the general use of internal service system and communication systems.
• A professional, positive and considerate attitude possessing the ability to communicate effectively with internal/external customers, presenting a clean and neat appearance, commitment to the highest quality of work, serving customers effectively and efficiently, using these qualities as a tool for promoting Company image of a quality supplier.

Benefits:Hired employees will receive great benefits along with an extremely competitive compensation package. Benefits include Health, Dental, Vision, Life, Disability, Holidays, Personal Time Off and 401K & IRA and more.