CNC Laser Field Service Engineer (Travel-Heavy)

MC Machinery Systems Inc.; Milwaukee (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

MC Machinery Systems Inc. in Milwaukee, WI seeks a Field Service Technician for Mitsubishi laser service. You'll travel across the United States to diagnose, troubleshoot, and restore laser cutting equipment, performing mechanical and electrical evaluations and providing remote support when needed.

You will read schematics, document findings, and maintain service records while ensuring safety and tool readiness. A strong mechanical/electrical background and travel flexibility are essential.

Qualifications

• Associate degree or technical certification in electronics, mechanics, mechatronics, or related field.
• Proven capability diagnosing electrical and mechanical problems.
• Ability to read machine manuals, electrical schematics, wiring diagrams, and other technical documentation.
• Experience with electrical instrumentation (e.g., voltmeter, oscilloscope).
• Experience with precision measurement tools (e.g., indicators, micrometers, feeler gauges).

Responsibilities

• Visit customer facilities to diagnose, troubleshoot, and restore Mitsubishi laser cutting equipment to optimal performance.
• Execute mechanical and electrical evaluations, including disassembly/rebuilds, alignments, and precise system adjustments.
• Deliver remote triage and guidance by phone when an on-site visit isn’t immediately required.
• Set clear expectations with customers regarding findings, timelines, and repair results.
• Leverage schematics, wiring diagrams, and block diagrams to drive accurate fault analysis and repair.
• Capture detailed service notes, parts used, and resolutions; submit accurate documentation and reports.
• Complete expense reports promptly and accurately.
• Care for company tools, test equipment, and service vehicles, ensuring readiness and safety.
• Pitch in on additional tasks that elevate customer satisfaction and department efficiency.

Skills

Machining experience

Diagnostic tools

Windows-based PCs

Communication

Travel readiness

Valid driver's license

Education

Associate degree or technical certification (electronics/mechanics/mechatronics)

Ability to read schematics and manuals

Tools

Voltmeters

Oscilloscope

Calipers

Micrometers

Dial indicators

Service software

Job description

MC Machinery Systems Inc. in Milwaukee, WI seeks a Field Service Technician for Mitsubishi laser service. You'll travel across the United States to diagnose, troubleshoot, and restore laser cutting equipment, performing mechanical and electrical evaluations and providing remote support when needed.

You will read schematics, document findings, and maintain service records while ensuring safety and tool readiness. A strong mechanical/electrical background and travel flexibility are essential.