CNC Field Service Engineer — Travel‑Heavy

Messer Cutting Systems; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Messer Cutting Systems, located in Wisconsin, is a global supplier of cutting solutions for the metal‑working industry. We are looking in Chicago, Illinois and the surrounding area for a qualified addition to the Field Service team.

The Field Service Engineer is responsible for Messer Cutting Systems machine installations, preventative maintenance, and service on machines throughout North America at various customer sites.

Qualifications

• 3+ years of related experience in machine installation and repair preferred.
• Associate’s Degree in Electronics, Robotics or Automation technologies preferred.

Responsibilities

• Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment at customer sites throughout North America.
• Perform machine and software upgrades.
• Train customers on the proper use and maintenance of the equipment.
• Properly handle 480VAC and conform to related safety procedures.
• Interpret mechanical layout drawings, electrical schematics, and bills of materials.
• Complete required paperwork on time (e.g., service reports, discrepancy reports, expense reports, etc.).
• Achieve/maintain Customer Survey Satisfaction rating as established by the Service Manager.
• Provide technical telephone support, as required.
• Conduct final product testing in house, as required.
• Conform to OSHA’s safety guidelines and follow proper lockout/tagout procedures.
• Requires 95-100% travel, frequently on short notice.

Skills

Plasma cutting

Laser cutting

Oxyfuel cutting

Multi-axis CNC

CAD/CAM software

Strong communication

Customer service

Self-motivated

Education

Associate’s Degree in Electronics, Robotics or Automation technologies

Tools

CAD/CAM software

Job description

Messer Cutting Systems, located in Wisconsin, is a global supplier of cutting solutions for the metal‑working industry. We are looking in Chicago, Illinois and the surrounding area for a qualified addition to the Field Service team.

The Field Service Engineer is responsible for Messer Cutting Systems machine installations, preventative maintenance, and service on machines throughout North America at various customer sites.