CNC Field Service Engineer- IL

Swift Placement and Consulting; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Swift Placement and Consulting is seeking Field Service Engineers to travel to customer facilities to install and service CNC EDM machinery. The role requires excellent customer service skills and the ability to tackle technical issues on site.

Ideal candidates will have an Associate’s Degree in Electronics, strong troubleshooting capabilities, and be detail-oriented. The position demands extensive travel, up to 80% of the time.

Qualifications

• Minimum Associate’s Degree in Electronics required.
• Machine shop experience preferred.
• Must be able to travel up to 80% of the time.

Responsibilities

• Travel to customers’ facilities to install and service machinery.
• Troubleshoot electronic and mechanical problems on site.
• Document all work done in a legible and technically sound manner.

Skills

Customer service skills

Technical curiosity

Detail-oriented

Machine shop experience

Ability to travel

Education

Associate’s Degree in Electronics

Job description

Also need for New Jersey and S Cal.

Sodick Corporation, leading manufacturer of CNC EDM machinery, is looking for Field Service Engineers. The Field Service Engineer reports to the National Service Manager and is responsible for traveling to customer and dealer facilities to service and install company machinery.

Responsibilities

• Travel to customers’ facilities to install, service and provide basic training on all company machinery.
• Troubleshoot electronic and mechanical problems on site using appropriate testing equipment such as a multimeter or oscilloscope.
• Examine customers’ complaints regarding equipment malfunction and service issues, and communicate with customers and internal management about the technical analysis and determination.
• Document all work done in a legible and technically sound manner.
• Submit service and expense reports for reimbursement.

Qualifications and Skills Required

• Minimum Associate’s Degree in Electronics required.
• Machine shop experience preferred.
• Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.
• Self‑motivated, able to work with little or no supervision and to calmly handle stressful situations when customers complain of equipment malfunctions.
• Possess technical curiosity and ability to diagnose and solve production issues.
• Detail‑oriented and able to get work completed in a manufacturing environment.
• Must be able to travel up to 80% of the time.