CNC Field Service Engineer-EDM

Swift Placement and Consulting; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Sodick Corporation is seeking a Field Service Engineer based in Houston, TX. The role involves traveling to customer facilities to install, service, and train on CNC EDM machinery. Candidates must have an Associate’s Degree in Electronics, excellent customer service skills, and the ability to troubleshoot both electronic and mechanical issues. This position requires up to 80% travel and a self-motivated individual capable of working under stress. A background in a machine shop is preferred.

Qualifications

• Minimum Associate’s Degree in Electronics required.
• Machine shop experience preferred.
• Excellent customer service skills with integrity.
• Self-motivated and able to handle stressful situations.
• Technical curiosity and ability to diagnose issues.
• Detail-oriented to complete work in manufacturing.
• Must be able to travel up to 80% of the time.

Responsibilities

• Travel to customers' facilities to install and service machinery.
• Troubleshoot electronic and mechanical problems on-site.
• Examine complaints and communicate technical analysis.
• Document all work in a legible and technically sound manner.
• Submit service and expense reports for reimbursement.

Skills

Customer service skills

Troubleshooting electronic issues

Troubleshooting mechanical issues

Detail-oriented

Self-motivated

Education

Associate’s Degree in Electronics

Job description

Houston, TX

Sodick Corporation, leading manufacturer of CNC EDM machinery, is looking for Field Service Engineers.

The Field Service Engineer reports to the National Service Manager and is responsible for traveling to customer and dealer facilities to service and install company machinery.

Responsibilities

• Travel to customers' facilities to install, service and perform basic training on all company machinery.
• Troubleshoot both electronic and mechanical problems that can occur on-site by using proper basic testing equipment (i.e. multimeter or oscilloscope).
• Examine customers’ complaints regarding equipment malfunction and service issues, and communicate with customer and internal management regarding the technical analysis and determination.
• Document all work done in a legible and technically sound manner.
• Submit both service and expense reports for reimbursement.

Qualifications And Skills Required

• Minimum Associate’s Degree in Electronics required.
• Machine shop experience preferred.
• Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.
• Self‑motivated, able to work with little or no supervision and to calmly handle stressful situations when customers complain of equipment malfunctions.
• Possess technical curiosity and ability to diagnose and solve production issues.
• Detail‑oriented and able to get work completed in a manufacturing environment.
• Must be able to travel up to 80% of the time.