CNC Field Service Engineer

Swift Placement & Consulting; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An exciting opportunity awaits as a Field Service Technician, where you can work from anywhere in the country! In this role, you'll be responsible for diagnosing and troubleshooting machinery malfunctions at customer sites, ensuring that all equipment operates smoothly and efficiently. This position requires a strong background in mechanical and electrical systems, as well as excellent customer service skills. You'll be part of a dynamic team that values professionalism and integrity while adhering to safety standards. If you're ready to take on a challenging and rewarding role with opportunities for travel and growth, this is the perfect fit for you!

Qualifications

• Associate’s degree in electronics or mechanical field required.
• Two years of related experience preferred.

Responsibilities

• Diagnose and troubleshoot machinery malfunctions at customer sites.
• Install and repair hydraulic, coolant, or pneumatic systems.

Skills

Troubleshooting

Mechanical Skills

Electrical Skills

Hydraulic Systems Knowledge

Customer Service

Safety Compliance

Documentation Skills

Computer Software Skills

Education

Associate’s Degree in Electronics or Mechanical Field

Two Years Related Experience

Tools

Microsoft Office Suite

Office Equipment (Printer, Scanner)

Job description

Field Service Technician can live ANYWHERE in the country!!!!

SUMMARY: This position is responsible for maintaining effective customer support by providing service to all Company machinery at a customer’s location under limited supervision at INDEX Corporation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Diagnoses and troubleshoots machinery malfunctions at customer site
2. Execute Installs, repairs, inspections, sets ups and tests on two machine product lines targeted by Regional Service Manager, with minimal guidance of senior and lead service technician.
3. Dismantles defective components, equipment or parts and installs, adjusts and tests new or repaired parts to Index standards.
4. High proficiency on multiple product lines with minimal guidance and supervision
5. Cleans and lubricates shafts, bearings gears and other parts of machinery.
6. Installs, creates machine archives, repairs electrical and electronic components of machinery and equipment such as transformers and wiring.
7. Installs and repairs hydraulic, coolant or pneumatic systems that are associated with the machine.
8. Returns all remaining parts with the correct paper work and correct packaging to the Company’s office.
9. Submits all service paper work and expenses weekly, and on time. Updates IUS team with daily updates.
10. Maintains a neatly organized, clean and safe work area.
11. Adheres to all customer and Index specified safety requirements.
12. Maintains the highest level of professionalism and integrity while working on the customer site or in the office.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty and responsibility according to the requirements of INDEX Corporation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Associate’s degree (A.A.) or equivalent from a two-year college or technical school in electronics, hydraulics, or other mechanical-related field; and two year’s related experience and/or training; or equivalent combination of education and experience is required. Previous experience in a manufacturing environment where field service skills were essential to the overall operations of the organization is required.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS: A valid driver’s license is required for this position.

OTHER SKILLS AND ABILITIES: Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint and Adobe. Ability to operate a printer, copy machine, scanner and other office equipment is desired. Employee must have the ability to adapt and conform to shifting priorities and demands and execute accordingly. In addition, this position requires an understanding of mechanical, electrical and hydraulic principles and practices, while paying close attention to detail is essential.

OTHER QUALIFICATIONS: A strong knowledge of the Company’s products and services is required. This position requires both domestic and international travel.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; and walk. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; taste or smell; and lift and/or move up to 50 pounds without an assistive device.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The normal office hours at INDEX Corporation are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, employees in this position may be required to work additional hours to meet the demands of the job.

While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions and is occasionally exposed to working near moving mechanical parts, working in high precarious places, fumes or airborne particles, toxic or caustic chemicals, vibration, and the risk of electrical shock. The noise level in the work environment is usually loud.