Field Service Engineer III

Medtronic; Phoenix (AZ); Remote; USD 60,000 - 90,000; Full time

Job summary

Medtronic seeks a Field Service Engineer III to support Cardiac Ablation Solutions in Arizona. This role involves installation, technical support, and troubleshooting of medical equipment, requiring significant travel. Candidates should possess a strong technical background, communication skills, and a commitment to patient-focused service.

Benefits

Health, Dental and Vision insurance

401(k) plan with employer contribution and match

Tuition assistance/reimbursement

Qualifications

• 4 years technical, clinical field service experience or equivalent degree.
• Ability to apply engineering principles to troubleshooting.
• Flexibility for frequent travel.

Responsibilities

• Perform installations and maintenance of Cardiac Ablation Solutions systems.
• Provide input to service processes for continuous improvement.
• Participate in technical training sessions.

Skills

Excellent English writing and verbal communication skills

Ability to troubleshoot problems

Excellent time management skills

Education

High School Diploma or equivalent

Bachelor’s degree in an Engineering discipline

Job description

Field Service Engineer III page is loaded

Field Service Engineer III

Bewerben locations State of Arizona, United States of America Carlsbad, California, United States of America State of California, United States of America time type Full time posted on Vor 4 Tagen ausgeschrieben time left to apply Enddatum: 10. Juli 2025 (Noch 15 Tage Zeit für Bewerbung) job requisition id R34994 We anticipate the application window for this opening will close on - 10 Jul 2025

Bei Medtronic kannst Du eine Karriere für Dein Leben starten. Und Dich für ein gerechtes und innovatives Gesundheitswesen einsetzen, das für alle zugänglich ist. Du wirst zielstrebig Barrieren abbauen, die Innovationen in einer stärker vernetzten und solidarischen Welt im Wege stehen.

Ein Tag im Leben

The Field Service Engineer is the primary technical representative for Medtronic Cardiac Ablation Solutions Affera customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all Affera systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups in order toto continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 75% of travel to enhance collaboration and ensure successful completion of projects.

Cardiac Ablation Solutions:

Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes.

Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities.

Additional Information:

• Location: Individuals must reside within 30 minutes of a reasonably sized airport in the assigned territory of Arizona or California.
• Territory: This position will support a territory that includes Territory will include Arizona, California, Oregon, and Washington,. Other travel will be required throughout the country as business needs dictate.
• Travel: This position will require over 75% of travel including overnight travel.
• Equipment: This position will work on Cardiac Ablation Solutions Affera platform and systems introduced in the future including mapping and navigation.

Responsibilities may include the following and other duties may be assigned

• Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems.
• Maintain and submit technical records and documentation as per regulatory requirements.
• Provide information from experiences in the field to colleagues in the office as well as updates to the database.
• Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
• Provide input to Engineering and Manufacturing for upgrades to Affera products.
• Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
• Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
• Investigate, analyze, and recognize trends in technical data as it relates to Affera products.
• Participate in special projects as requested by the US Field Service Manager or designee.
• Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• High School Diploma or equivalent required.
• 4 years of technical, clinical field service, technical internship or clinical customer support experience . A Bachelor of Science degree in an Engineering discipline can be used in lieu of 4 years experience.

Nice to Have

• Bachelor’s degree in an Engineering discipline
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
• Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills
• Excellent time management skills and detail oriented
• Flexibility to travel frequently including possible international locations.
• Ability to work independently, self-motivated and without direct supervision.
• Extensive direct, face to face customer contact and interaction
• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services.

Physische Jobanforderungen

Die obigen Angaben sollen die allgemeine Art und das Niveau der Arbeit der Mitarbeitern in einer solchen Position beschreiben, es handelt sich aber dabei nicht um eine vollständige Liste aller für diese Position erforderlichen Aufgaben und Fähigkeiten.

Die im Abschnitt „Aufgaben“ dieser Stellenbeschreibung beschriebenen körperlichen Anforderungen sind repräsentativ für die Anforderungen, die ein Mitarbeiter erfüllen muss, um die wesentlichen Funktionen dieser Stelle erfolgreich auszuführen. Es müssen zumutbare Hilfsmaßnahmen unternommen werden, um Personen mit Behinderung die Ausübung der wesentlichen Funktionen zu ermöglichen. Für Bürotätigkeiten: Für die Ausübung solcher Tätigkeiten ist es erforderlich, dass der Mitarbeiter regelmäßig selbständig mobil ist. Der Mitarbeiter muss zudem mit einem Computer umgehen können sowie mit internen und externen Kollegen kommunizieren. Wenden Sie sich an Ihren Vorgesetzten oder an die örtliche Personalabteilung, um sich über eventuelle für die jeweilige Stelle spezifische Arbeitsbedingungen und körperliche Anforderungen zu informieren.

Leistungen und Vergütung

Medtronic bietet ein wettbewerbsfähiges Gehalt und ein flexibles Leistungspaket
Das Engagement für unsere Mitarbeiter ist der Kern unserer Werte. Wir schätzen die Beiträge jedes einzelnen. Sie tragen damit zu unserem Erfolg bei.Wir bieten für jede Karriere- und Lebensphase umfassende Leistungen, Ressourcen und wettbewerbsfähige Vergütungspläne.

Salary ranges for U.S (excl. PR) locations (USD):60,000 - 90,000

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic Leistungs- und Vergütungspläne

Über Medtronic

Wir sind weltweit führend im Bereich Gesundheitstechnologie und suchen und finden Lösungen für die drängendsten medizinischen Probleme der Menschheit.
Unsere Mission, Schmerzen zu lindern, die Gesundheit von Patienten wiederherzustellen und ihr Leben zu verlängern, eint ein weltweites Team von mehr als 95.000engagierten Mitarbeitern.

Im Herzen sind wir Ingenieure, die ehrgeizige Ideen umsetzen, um echte Lösungen für echte Menschen zu entwickeln. Ob im Labor, in der Fabrikhalle oder im Konferenzraum– jede*r von uns experimentiert, schafft, baut, verbessert und löst Probleme. Mit unseren Kompetenzen, den unterschiedlichen Perspektiven und unserem Pioniergeist sind wir dazu berufen, Außergewöhnliches zu schaffen.

• Erfahren Sie mehr über unser Engagement für Diversität und Inklusion unter

Einer unserer Grundsätze ist gleiche Beschäftigungschancen für alle, unabhängig von Alter, Hautfarbe, nationaler Herkunft, Staatsangehörigkeit, Behinderung, Rasse, Religion, Glauben, Geschlecht, sexueller Orientierung, Geschlechtsidentität und/oder -ausdruck, Erbinformationen, Familienstand, Status in Bezug auf öffentliche Unterstützung, Veteranenstatus oder anderer durch staatliche, regionale oder lokale Gesetze unter Schutz gestellten Eigenschaften. Darüber hinaus trifft Medtronic angemessene Vorkehrungen für qualifizierte Personen mit Behinderungen.

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