CNC Applications Specialist: Customer-Facing Machining Expert

5th Axis, Inc.; San Diego (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Performance bonus

Medical coverage for employees

Life and disability insurance

401(k) with company match

Paid time off and holidays

Career advancement opportunities

Team events

Job summary

5th Axis, Inc. is seeking a CNC Applications Support Specialist in San Diego to work directly with machinists, engineers, distributors, and manufacturing teams.

You’ll troubleshoot applications, recommend fixturing and zero-point solutions, and help customers maximize performance of 5th Axis products. The ideal candidate has hands-on CNC experience with 3-, 4-, and 5-axis machines, strong problem-solving ability, and clear communication skills to translate shop-floor challenges into actionable

Qualifications

• Hands-on CNC machining experience required.
• Experience operating or setting up 3-,4-, and 5-axis machining centers.
• Ability to explain machining concepts clearly to customers.
• Strong troubleshooting and problem-solving skills.
• Familiarity with ERP/CRM systems is a plus.

Responsibilities

• Diagnose setup and fixturing challenges with machinists.
• Provide technical guidance on workholding and zero-point solutions.
• Troubleshoot clamping, alignment, and repeatability issues.
• Support customer applications across multiple machining centers (3-,4-,5-axis).
• Recommend products based on customer needs and applications.
• Escalate complex issues to Engineering with actionable info.
• Communicate with customers via phone and email to resolve issues.
• Assist with RMAs, orders, and shipping coordination as needed.
• Document cases and solutions in CRM/ERP systems.
• Provide guidance to distribution partners on product usage.
• Share feedback to support product and process improvements.

Skills

CNC machining

Hands-on troubleshooting

Customer communication

3-,4-,5-axis machines

ERP/CRM familiarity

Bilingual English/Spanish

Education

High school diploma or equivalent

Technical training or machining apprenticeship

Tools

Epicor ERP

Salesforce CRM

CRM software

Job description

5th Axis, Inc. is seeking a CNC Applications Support Specialist in San Diego to work directly with machinists, engineers, distributors, and manufacturing teams.

You’ll troubleshoot applications, recommend fixturing and zero-point solutions, and help customers maximize performance of 5th Axis products. The ideal candidate has hands-on CNC experience with 3-, 4-, and 5-axis machines, strong problem-solving ability, and clear communication skills to translate shop-floor challenges into actionable