CMS Technician Lead

incora; El Cajon (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

8 Paid Holidays + 2 Floating Holidays

FlexTime policy for exempt staff and 0

Parental leave (2 weeks)

Perkspot discount portal for employees

Group Life Insurance (1x salary)

STD & LTD

401K with company match

Job summary

Incora is seeking an exceptional CMS Tech Lead to represent Incora Aircraft at customer production sites and coordinate with Customer Administrators and on-site managers to maintain and replenish supply bins. The role monitors processes for accuracy and efficiency while ensuring top-tier customer service and cross-functional collaboration.

You will mentor a team, manage multiple tasks, and work with MS Office and AI tools to enhance productivity.

Qualifications

• Leadership experience mentoring a team and coordinating with customer sites.
• Strong customer service with internal/external stakeholders.
• Proven data entry, documentation, and accuracy in ERP-like systems.
• Familiarity with MS Office (Outlook, Word, Excel) and data analysis.
• Willingness to travel to customer sites and maintain transportation.

Responsibilities

• Mentor and lead a team across on-site customer sites.
• Maintain accurate data entry and documentation for stock levels.
• Coordinate with Customer Administrator and on-site managers to replenish bins.
• Monitor processes for accuracy and efficiency; identify improvements.
• Travel as needed between customer sites; maintain reliable transportation.
• Support quality and process improvements to drive customer satisfaction.

Skills

Leadership

Customer service

Data entry

Inventory management

Time management

Adaptability

Education

High school diploma; college degree preferred

Tools

Microsoft Office Suite

Copilot / AI tools

Integrated data systems / ERP

Job description

Our Incora Story is really taking off - we'd love you to join us for the journey.

We are currently seeking an exceptional CMS Tech Lead here at Incora.

As the leading supply chain solutions business in the aerospace industry our people Customers are at the heart of our business.

An CMS Technician Lead is accountable for representing Incora Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins; and for providing an on-site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures, and functions for accuracy and efficiency.

Key Activities:

• Ability to mentor and lead a team. Demonstrates ability to be a self-starter and self-motivated.
• Excellent organizational and time-management skills. Clear and accurate data entry and documentation skills Strong follow-through and perseverance to handle multiple tasks simultaneously.
• Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers.
• Ability to be detail-oriented and perform in-depth research, if required. Ability to be cross-trained in multiple critical areas of the department.
• Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required. Must be open to schedule demands and changes, per customer needs
• Must have the ability to travel/drive from customer site-to-site, as necessary Must have and maintain own/reliable transportation and company-approved driving record
• Forklift license is a plus for receiving and transporting material.
• Inventory Management

About Role:

The Chemical Management Systems Technician Lead is responsible for maintaining ongoing and consistent communication with the Regional Customer Program Manager, Contracts, Sales and Finance. Provide operational support and status updates, including notification of critical stock outs, coordinating New "Add" and/or "Off" contract requirements; opportunities for quality or process improvements, and opportunities to provide additional value-added products or services for increased customer satisfaction and profitability.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

Courage Take ownership for issues and problems.

Collaboration Share knowledge and experience with others

Commitment - Focus on ensuring internal and external customer expectations is met in a timely way.

Community - We value our world and everyone who shares it.

About You :

• High school diploma. College degree is preferred - Forklift experience preferred.
• Experience Minimum of 1-year relative JIT, VMI or 3PO experience, within the aerospace industry is preferred.
• Excellent, proven customer service and interaction skills, with direct customer and supplier contact
• Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity

What Incora can offer you:

An exciting package that includes a great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Exempt employees are part of Incora's FlexTime policy, as well as 80 hours of Exempt Sick time.
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little help by offering a generous discount portal only available to Incora employees vis Perkspot.
• Employers paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers a 401K plan with company match.

Very importantly we want to be with you to help your career take off and become part of the Incora Story.

"Incora" is an operating name used by several related companies, including but not limited to Haas Group International, LLC; Pattonair USA