Onsite Representative Lead

Haas Group International, LLC

Greenlawn (NY)

On-site

USD 60,000 - 85,000

Full time

6 days ago

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Benefits offered by this job

8 Paid Holidays

Parental leave

Vacation time

Sick time

401K with company match

Group Life Insurance

Short/Long-Term Disability

Discount portal for employees

Job summary

Incora is seeking an Onsite Representative Lead to manage at customer production sites, mentor staff, and ensure accurate stock replenishment and documentation. You will liaise with Customer Admin and on-site managers to monitor requirements and resolve issues, while maintaining exceptional service.

Strong MS Office skills and the ability to travel between sites are essential; a high school diploma with some college is preferred, along with aerospace experience.

Qualifications

High school diploma; some college preferred.
1+ year experience in JIT, VMI or 3PO within aerospace.
Excellent customer service and interaction skills.
Liaisonrole experience with suppliers or customers encouraged.
Proficient in MS Office; ability to use AI productivity tools.

Responsibilities

Lead and mentor a team at customer sites.
Monitor stock levels and replenish supply bins.
Communicate with Customer Administrator and on-site managers.
Record data accurately and document processes.
Travel to customer sites as required; maintain reliable transportation.
Support value-added services to increase customer satisfaction.

Skills

Mentoring

Self-motivation

Organizational skills

Data entry

Customer service

Research

Cross-training

MS Office

AI tools usage

Education

High School Diploma

Some college (preferred)

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Copilot or AI tools

Job description

Our Incora Story is really taking off – we’d love you to join us for the journey. We are currently seeking an exceptional Onsite Representative Lead to join our team. As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. As Onsite Representative Lead is accountable for representing Incora Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on‑site functional area managers to effectively maintain and replenish customer supply bins; and for providing an on‑site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures and functions for accuracy and efficiency.

Key Activities

Ability to mentor and lead a team.
Demonstrated ability to be a self‑starter and self‑motivated.
Excellent organizational and time‑management skills.
Clear and accurate data entry and documentation skills.
Strong follow‑through and perseverance to handle multiple tasks simultaneously.
Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers’.
Ability to be detailed oriented and perform in‑depth research, if required.
Ability to be cross‑trained in multiple critical areas of the department.
Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required.
Must be open to schedule demands changes and demands, per customer needs.
Must have the ability to travel/drive from customer site‑to‑site, as necessary.
Must have and maintain own/reliable transportation and company‑approved driving record.

About Role

The On Site Representative Lead is responsible for maintaining ongoing and consistent communication with the Regional Customer Program Manager, Contracts, Sales and Finance. Provide operational support and status updates, including notification of critical stock outs, coordinating New "Add" and/or "Off" contract requirements; opportunities for quality or process improvements, and opportunities to provide additional value‑added products or services for increased customer satisfaction and profitability.

About You

High school diploma.
Some college or college degree is preferred.
Experience Minimum of 1-year relative JIT, VMI or 3PO experience, within the aerospace industry.
Excellent, proven customer service and interaction skills, with direct customer and supplier contact.
Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results.
Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity.

Values

Most importantly you will be passionate about our Incora Values and exceeding customer expectations. Courage - Take ownership for issues and problems. Collaboration - Share knowledge and experience with others. Commitment – Focus on ensuring internal and external customer expectations is met in a timely way. Community – We value our world and everyone who shares it.

What Incora can offer you

An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first‑class brand‑new environment but most importantly we will offer you the chance to become part of our Incora story. Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full‑Time employees. Family friendly policies such as 2 weeks paid parental leave. Full‑Time Non‑Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time. We believe every little help by offering a generous discount portal only available to Incora employees vs Perkspot. Employers paid Group Life Insurance at 1x salary, STD, and LTD. Incora offers a 401K plan with company match.

So, if you feel you have all of this, and want to be part of developing the Incora Story we can’t wait to hear from you.

Equal Opportunity Employer

Each of these companies is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

Accommodation

In compliance with the Americans with Disabilities Act, we are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to apply for a position or to perform the essential functions of the role, please contact Human Resources at benefits@incora.com

Company Overview

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission‑critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on‑site customer services.

Capabilities