CMS Operations Program Lead - Remote

General Dynamics Information Technology, Inc.; Fairfax (VA); Remote; USD 157,000 - 213,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Job summary

General Dynamics Information Technology, Inc. seeks a Sr. Operations Program Manager to oversee complex CMS programs, managing schedules and teams remotely. You will drive policy and operational initiatives, ensure service quality, and maintain client trust across multiple remote healthcare operations teams.

The role requires 10+ years in related fields, excellent communication, and ability to obtain Public Trust clearance. Experience with CMS processes and ITIL practices is highly valued.

Qualifications

• Bachelor's degree
• 10+ combined years of Policy Analyst, Training, and/or Healthcare Operations experience
• Experience working for the Centers for Medicare and Medicaid Services (CMS)
• Excellent oral, written and presentation communication skills with ability to communicate complex topics
• Experience leading and managing teams, mentoring and performance management
• Experience using CMS JIRA and Confluence tools
• Expert knowledge of health care policy, the ACA, CMS Operations
• Experience coordinating with CMS/HHS to prepare for public release of regulations
• Experience creating schedules and timelines, tracking deliverables and metrics
• Candidate must be able to obtain Public Trust clearance
• Candidate must have lived in the United States at least three of the last five years

Responsibilities

• Provide structure and guidance to multiple remote teams of healthcare admins, writers and trainers
• Lead strategic structuring of operational workflows and auditing for scalable service delivery
• Design frameworks to monitor KPIs, SLAs and resource utilization
• Oversee analysis and reduction of case backlogs and implement ITIL-based governance
• Collaborate with development teams to standardize processes and drive data-informed decisions
• Ensure timely updates to project schedules and reporting for milestones and metrics
• Attend or facilitate client meetings to identify business needs and propose solutions
• Deliver reports, dashboards and insights analyzing key operations and performance metrics
• Track legislative/regulatory changes impacting program implementation
• Present strategies bridging policy, data, and system implementation to CMS
• Provide input for technical reports/briefings based on analyzed data
• Oversee ACA/NSA communications with a Human Centered Design mindset
• Execute program strategies and leadership goals
• Provide supervision and mentorship to team members

Skills

ACA

CMS

Healthcare Policies

Operations

Training

Education

Bachelor's degree

Tools

JIRA

Confluence

Job description

General Dynamics Information Technology, Inc. seeks a Sr. Operations Program Manager to oversee complex CMS programs, managing schedules and teams remotely. You will drive policy and operational initiatives, ensure service quality, and maintain client trust across multiple remote healthcare operations teams.

The role requires 10+ years in related fields, excellent communication, and ability to obtain Public Trust clearance. Experience with CMS processes and ITIL practices is highly valued.