Account Manager (Facilities Management) - Dallas, TX

CBRE; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

CBRE is seeking an Account Management Manager in the United States to lead a small to mid-sized team delivering client commitments within the Operations Management function. The role coordinates staff across projects and ensures tasks meet goals and contractual obligations.

The position emphasizes leadership, client relationships, and strategic planning, with a focus on service excellence and cross-functional collaboration within CBRE.

Qualifications

• Bachelor's degree preferred or equivalent combination of experience and education.
• Experience in staffing, training, mentoring, performance appraisal and retention.
• Ability to communicate performance expectations and resolve issues effectively.

Responsibilities

• Provide formal supervision to employees, conduct evaluations and coaching.
• Coordinate and manage the team's daily activities, schedules and deadlines.
• Define project requirements with sales and identify risks and actions.
• Coordinate resources to service projects and build strategic operational plans.
• Manage sales and relationships with small to mid-sized clients.
• Monitor service levels and present findings to senior management.
• Prioritize issues and collaborate with internal and client teams.
• Ensure delivery against contractual obligations.
• Lead by example and align with CBRE RISE values.
• Identify and resolve day-to-day issues in systems and processes.

Skills

Staff supervision

Performance coaching

Relationship management

Cross-functional collaboration

MS Office

Education

Bachelor's Degree preferred

Tools

MS Office Suite

Job description

Global WorkplaceSolutions (GWS) Local is a hard services-led, tailored facility managementsolution. We self-perform hard services while partnering with best-in-classsoft service providers to offer custom facility and project managementsolutions to our clients. We focus on empowering our team with a high-level ofdownstream accountability, resulting in an agile and efficient servicedelivery. In addition to ourcore facility and project management capabilities, our platform offers directaccess to our Best-in-Classservices, including ESG, Security Consulting,Workplace Strategy, and Workplace Experience.

About The Role

As a CBRE Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results. Inform the organization of potential risks and implement action plans to address them.
• Assist with the coordination of resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with small to medium-sized clients. Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management.
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams. Serve as a point of contact for key systems and processes for projects.
• Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Applicantsmust be currently authorized to work in the United States without the need forvisa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment thathelps businesses and people thrive. We are dynamic problem solvers andforward-thinking professionals who create significant impact. Our collaborativeculture is built on our shared values — respect, integrity, service andexcellence — and we value the diverse perspectives, backgrounds and skillsetsof our people. At CBRE, you have the opportunity to chart your own course andrealize your potential. We welcome all applicants.

ApplicantAI Use Disclosure

We valuehuman interaction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).