CMG Connect Assistant

Catholic Mutual Group; Omaha (NE); On-site; USD 38,000 - 51,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation leave

Sick leave

403(b) retirement plan

Employer-paid life insurance

AD&D insurance

Long-term disability insurance

Continuing education

Medical, dental, vision coverage

Flexible scheduling after 90 days

36-hour workweek with Friday Fridays'?

Casual dress code

Job summary

Catholic Mutual Group is seeking a dedicated CMG Connect Assistant to join our Home Office in Omaha, Nebraska. You will support the CMG Connect Training team with administrative tasks, data management, and responsive customer service for members and employees.

Ideal candidates are organized, detail-oriented, proficient with computers, and able to navigate online training platforms. The role offers a structured schedule and opportunities to grow within our service-driven environment.

Qualifications

• High school diploma or equivalent required.
• 2 years of customer service, call center, or clerical experience preferred.
• Strong customer service and interpersonal skills.
• Proficient computer and keyboarding skills.
• Ability to learn and navigate online training platforms and business applications.
• Strong verbal and written communication skills.
• Detail-oriented with excellent problem-solving abilities.
• Ability to manage multiple tasks while maintaining accuracy.

Responsibilities

• Assist the CMG Connect Training Supervisor, Coordinator, and Associate with the administration and support of the CMG Connect online training platform.
• Provide customer service support to members and employees by responding to questions and assisting with account and training-related issues.
• Answer incoming calls and provide professional, timely assistance.
• Perform data entry and maintain accurate training and member records.
• Assist with data management, reporting, and record maintenance activities.
• Prepare, organize, and distribute documents and correspondence as needed.
• Support departmental projects and day-to-day administrative operations.
• Maintain organized files and assist with clerical duties including scanning, filing, and document management.
• Collaborate with team members to ensure efficient and effective service delivery.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Interpersonal skills

Computer skills

Communication skills

Problem solving

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Online training platforms

Business applications

Job description

Catholic Mutual Group (CMG) is the leading provider of property, liability, and employee benefit coverage and related services for the Catholic Church across the United States and Canada. We are currently seeking a CMG Connect Assistant to join our team at our Home Office in Omaha, Nebraska.

Position Overview

The CMG Connect Assistant supports the CMG Connect Training team by providing administrative, clerical, and customer service assistance related to CMG's online training platform, CMG Connect. This position serves as an important resource for members and employees by assisting with training-related inquiries, maintaining accurate records, supporting data management efforts, and ensuring a positive user experience. The ideal candidate is organized, detail-oriented, technically proficient, and committed to providing exceptional customer service.

Key Responsibilities

• Assist the CMG Connect Training Supervisor, Coordinator, and Associate with the administration and support of the CMG Connect online training platform
• Provide customer service support to members and employees by responding to questions and assisting with account and training-related issues
• Answer incoming calls and provide professional, timely assistance
• Perform data entry and maintain accurate training and member records
• Assist with data management, reporting, and record maintenance activities
• Prepare, organize, and distribute documents and correspondence as needed
• Support departmental projects and day-to-day administrative operations
• Maintain organized files and assist with clerical duties including scanning, filing, and document management
• Collaborate with team members to ensure efficient and effective service delivery
• Perform additional duties and special projects as assigned

Qualifications

• High school diploma or equivalent required
• Two years of customer service, call center, clerical, or related experience preferred
• Strong customer service and interpersonal skills
• Proficient computer and keyboarding skills
• Ability to learn and navigate online training platforms and business applications
• Strong verbal and written communication skills
• Demonstrated problem-solving abilities and attention to detail
• Ability to manage multiple tasks while maintaining accuracy
• Experience handling telephone-based customer interactions preferred
• Ability to work both independently and as part of a team
• Paid holidays, vacation, and sick leave
• 403(b) retirement plan with company match
• Employer-paid life, AD&DD, and long-term disability insurance
• Paid job-related continuing education
• Comprehensive medical, dental, and vision coverage
• Flexible scheduling available after 90 days
• 36-hour workweek with Friday afternoons off
• Relaxed business casual dress code

Catholic Mutual Group is an equal opportunity employer.