CME Operations & Compliance Specialist

Michigan Medicine; Ann Arbor (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Michigan Medicine is seeking an Operations Specialist for the CME Shared Services within the Office of Continuing Medical Education & Lifelong Learning. You will manage CME activities in MiCME/CloudCME, coordinate cross-department workflows, and ensure compliance with accreditation standards.

Ideal candidates bring 2+ years in program operations, strong organizational and data management skills, and experience with LMS platforms.

Qualifications

• Bachelor's degree or equivalent in healthcare administration, education, public health, business, or related field.
• Minimum two years of program operations, healthcare or academic administration, or similarly complex environment.
• Experience with learning management systems, databases, or enterprise software platforms.
• Exceptional organizational, analytical, and problem-solving skills with attention to detail and an ability to manage multiple priorities.
• Excellent written and verbal communication skills with a commitment to customer service.
• Demonstrated ability to work independently with minimal supervision and exercise sound professional judgment.
• Proficiency with Microsoft Office and Google Workspace, including Excel and reporting tools, with ability to learn new systems and platforms.

Responsibilities

• Manage the full lifecycle of CME activities within MiCME/CloudCME, including application intake, activity setup, registration, attendance tracking, credit documentation, and close-out.
• Deliver centralized administrative and operational support to departments and affiliate partners using standardized tools and workflows, fostering collaborative relationships across clinical, academic, and administrative teams.
• Configure and maintain templates, processes, and system settings to support consistent and reliable operations.
• Ensure accuracy, completeness, and integrity of activity and learner data.
• Maintain accurate, organized operational and compliance documentation, including SOPs and best practices.
• Monitor daily operational processes and resolve issues efficiently.
• Participate in team initiatives and perform other duties as assigned.

Skills

Organizational skills

Communication skills

Problem-solving

Project coordination

Education

Bachelor's degree in healthcare administration, education, public health, or related field

Tools

Microsoft Office

Google Workspace

Excel

MiCME/CloudCME

LMS systems

Job description

Michigan Medicine is seeking an Operations Specialist for the CME Shared Services within the Office of Continuing Medical Education & Lifelong Learning. You will manage CME activities in MiCME/CloudCME, coordinate cross-department workflows, and ensure compliance with accreditation standards.

Ideal candidates bring 2+ years in program operations, strong organizational and data management skills, and experience with LMS platforms.