CMDB Administrator: Data Integrity & ITSM Expert

ACSC Auto Club Of Southern Calif; United States; On-site; USD 110,000 - 146,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Pension

Tuition assistance

Floating holidays

PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in the United States seeks a CMDB Administrator to manage CMDB platforms, ensure data integrity, and support ITIL-aligned ITSM processes across our enterprise. The role covers discovery tooling, data reconciliation, normalization, and CI relationships, with ServiceNow or BMC Helix experience preferred; you’ll train staff and contribute to incident and change management.

Join a team that values data quality, governance, and scalable IT operations, offering a competitive

Qualifications

• 3–5 years of CMDB administration, ITSM tools, or IT infrastructure.
• Proficient with ServiceNow or BMC Helix CMDB, Discovery, and integration pipelines.
• Strong understanding of reconciliation, normalization, and CMDB data models.
• Strong analytical, troubleshooting, and documentation skills.
• Technical depth in CMDB and discovery systems.
• Data quality and governance discipline.
• Analytical and diagnostic capability.
• Ability to translate technical issues for non-technical stakeholders.
• Certifications in ITIL Foundation, CHAMP and/or CSAM are preferred and not required.
• Automation or scripting experience (PowerShell, Python) preferred and not required.
• Bachelor’s degree in IT, CS, Business, or related field (preferred).

Responsibilities

• Maintain CMDB platforms, ensure data integrity and alignment with ITIL standards.
• Perform audits, data quality checks, and remediation of CI data issues.
• Manage integrations with external systems of record (Flexera, MS-SQL ingestion).
• Configure and maintain normalization rules, datasets, class models, and sync maps.
• Oversee discovery sources and reconciliation logic to avoid duplicates and preserve authoritative attributes.
• Monitor ingestion workflows and reconciliation logs; address failures.
• Create and maintain runbooks, documentation, and administrator guides.
• Train IT staff and analysts on CMDB standards and data stewardship.
• Provide ITSM support for incidents and changes through accurate CI relationships.
• Offer impact analysis and CI dependency insight to service owners.

Skills

CMDB administration

ITSM tools

Analytical thinking

Documentation

Troubleshooting

Stakeholder communication

Education

Bachelor's degree in information technology, Computer Science, Business, or related field

Tools

ServiceNow

BMC Helix CMDB

Discovery

PowerShell

Python

Job description

Auto Club Enterprises in the United States seeks a CMDB Administrator to manage CMDB platforms, ensure data integrity, and support ITIL-aligned ITSM processes across our enterprise. The role covers discovery tooling, data reconciliation, normalization, and CI relationships, with ServiceNow or BMC Helix experience preferred; you’ll train staff and contribute to incident and change management.

Join a team that values data quality, governance, and scalable IT operations, offering a competitive