CMDB Administrator

ACSC Auto Club Of Southern Calif; United States; On-site; USD 110,000 - 146,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Pension

Tuition assistance

Floating holidays

PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in the United States seeks a CMDB Administrator to manage CMDB platforms, ensure data integrity, and support ITIL-aligned ITSM processes across our enterprise. The role covers discovery tooling, data reconciliation, normalization, and CI relationships, with ServiceNow or BMC Helix experience preferred; you’ll train staff and contribute to incident and change management.

Join a team that values data quality, governance, and scalable IT operations, offering a competitive

Qualifications

• 3–5 years of CMDB administration, ITSM tools, or IT infrastructure.
• Proficient with ServiceNow or BMC Helix CMDB, Discovery, and integration pipelines.
• Strong understanding of reconciliation, normalization, and CMDB data models.
• Strong analytical, troubleshooting, and documentation skills.
• Technical depth in CMDB and discovery systems.
• Data quality and governance discipline.
• Analytical and diagnostic capability.
• Ability to translate technical issues for non-technical stakeholders.
• Certifications in ITIL Foundation, CHAMP and/or CSAM are preferred and not required.
• Automation or scripting experience (PowerShell, Python) preferred and not required.
• Bachelor’s degree in IT, CS, Business, or related field (preferred).

Responsibilities

• Maintain CMDB platforms, ensure data integrity and alignment with ITIL standards.
• Perform audits, data quality checks, and remediation of CI data issues.
• Manage integrations with external systems of record (Flexera, MS-SQL ingestion).
• Configure and maintain normalization rules, datasets, class models, and sync maps.
• Oversee discovery sources and reconciliation logic to avoid duplicates and preserve authoritative attributes.
• Monitor ingestion workflows and reconciliation logs; address failures.
• Create and maintain runbooks, documentation, and administrator guides.
• Train IT staff and analysts on CMDB standards and data stewardship.
• Provide ITSM support for incidents and changes through accurate CI relationships.
• Offer impact analysis and CI dependency insight to service owners.

Skills

CMDB administration

ITSM tools

Analytical thinking

Documentation

Troubleshooting

Stakeholder communication

Education

Bachelor's degree in information technology, Computer Science, Business, or related field

Tools

ServiceNow

BMC Helix CMDB

Discovery

PowerShell

Python

Job description

CMDB Administrator

As a CMDB Administrator, you will be responsible for the technical configuration, operation, and ongoing integrity of the CMDB platform. This role manages discovery tools, integrations, reconciliation jobs, normalization rules, and overall platform health. The position ensures that CMDB data remains accurate, authoritative, and aligned with ITIL standards to support enterprise ITSM processes.

What You’ll Do

• You’ll administer and maintain CMDB platforms (e.g., BMC Helix CMDB, BMC Discovery)
• You’ll configure datasets, class models, metadata, sync maps, and scheduled jobs
• You’ll support automated discovery sources (BMC Discovery, SCCM) and ensure accuracy of ingested CI data
• You’ll manage integrations with additional systems of record (Flexera, MS‑SQL ingestion, etc.)
• You’ll configure and maintain normalization rules (product names, manufacturers, categorization)
• You’ll manage reconciliation identification and precedence rules to prevent duplicates and preserve authoritative attributes
• You’ll perform routine CMDB audits, gap analysis, and remediation of CI data issues
• Monitor reconciliation logs, data ingest failures, and inconsistent CI patterns
• You’ll maintain CMDB technical documentation, runbooks, and administrator guides
• You’ll train analysts and IT staff on CMDB standards, tools, and data stewardship expectations
• You’ll provide ITSM support for incidents and problems, and change management processes through accurate CI relationships and lifecycle management
• You’ll provide impact analysis and CI dependency insight to service owners

What You’ll Need

To thrive in this role, you have 3-5 years of experience with CMDB administration, ITSM tools, or IT infrastructure.

You’re proficient with ServiceNow or BMC Helix CMDB, Discovery, and integration pipelines.

You have a strong understanding of reconciliation, normalization, and CMDB data models.

You have strong analytical, troubleshooting, and documentation skills.

You have technical depth in CMDB and discovery systems.

You have data quality and governance discipline.

You have analytical and diagnostic capability.

You have the ability to translate technical issues for non-technical stakeholders.

Certifications in ITIL Foundation, CHAMP and/or CSAM are preferred and not required.

Certification in automation or scripting experience (PowerShell, Python) are preferred and not required.

Bachelor’s degree in information technology, Computer Science, Business, or related field (preferred).

#LI-LD1

The starting pay range for this position is: $109,500.00 - $146,200.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). For more than a century, AAA is synonymous with trust, dependability, quality, and innovation. It’s our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.