CM Change Manager

Programmers.io; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Programmers.io is seeking a proactive Change Manager to support an enterprise portal and ITSM products, overseeing change communications, training, and readiness activities in a collaborative, cross-team setting.

You will work with product teams to understand roadmaps and release content, leveraging Jira and AI-assisted tools to improve efficiency and accuracy while ensuring alignment with enterprise standards.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Two to four years of hands-on change management and communications experience.
• Experience planning, writing, and coordinating enterprise-level communications.
• Knowledge of the ADKAR model and change-management principles.
• Strong written and verbal communication and stakeholder engagement skills.
• Proficiency with Jira or similar work-management tools.
• Ability to tailor content for multiple audiences and channels.
• Experience with AI tools to draft and analyze content while ensuring accuracy.

Responsibilities

• Understand upcoming releases, readiness, and required end-user or IT-user behavior changes.
• Use Jira to manage tasks, deliverables, dependencies, approvals, and timelines.
• Conduct change impact assessments and stakeholder analyses.
• Develop and execute communication and engagement plans aligned with ADKAR.
• Create release announcements, FAQs, job aids, training guides, readiness materials, and leadership updates.
• Coordinate change management activities across multiple initiatives and track progress.
• Collaborate with Corporate Marketing & Communications to align messaging and approvals.
• Build relationships with stakeholders to coordinate communications and reinforce key behaviors.
• Analyze adoption metrics, feedback, and user sentiment to evaluate readiness and effectiveness.
• Prepare regular status updates, insights, and leadership recommendations.
• Leverage approved AI tools to draft, summarize, and tailor content while validating outputs.

Skills

Change management

ADKAR model

Stakeholder engagement

Project coordination

Written communication

Verbal communication

Content drafting

Data analytics

AI-assisted content

Education

Bachelor's degree in Communications, Business, Organizational Development, Information Technology, or related field

Tools

Jira

Microsoft 365 (Word, PowerPoint, Excel, Teams, SharePoint)

Job description

CM Change Manager

Location: Palm Beach Gardens, FL

We are seeking a proactive Change Management Specialist to support an enterprise portal and IT service management (ITSM) products and their continuous enhancements. This role will help employees and IT users understand what is changing, why it matters, and what actions they need to take. The ideal candidate will bring hands‑on experience supporting enterprise-level communications, strong writing and coordination skills, and a collaborative approach to delivering change activities across multiple product teams.

The Change Management Specialist will work closely with product teams to understand roadmaps, release content, change impacts, and user experience implications. They will support the development and execution of communication, engagement, readiness, and training activities, while partnering with Corporate Marketing & Communications to align with enterprise standards and timelines. This role requires attention to detail, the ability to tailor content for multiple audiences and channels, and a willingness to use data, feedback, and approved AI tools to improve the efficiency and quality of deliverables.

Roles & Responsibilities

• Partner with enterprise portal and ITSM product teams and key stakeholders to understand upcoming releases, organizational readiness, change impacts, and required end-user or IT-user behavior changes.
• Partner with product teams to implement and maintain a standard, efficient workflow process, leveraging Jira to manage tasks, deliverables, dependencies, approvals, and timelines.
• Conduct change impact assessments and stakeholder analyses to identify affected audiences, risks, communication needs, and support requirements.
• Develop and execute communication and engagement plans aligned with ADKAR principles (Awareness, Desire, Knowledge, Ability, Reinforcement).
• Create clear, targeted communication deliverables, including release announcements, FAQs, job aids, training guides, readiness materials, and leadership updates.
• Coordinate change management activities across multiple initiatives, track progress, and follow through on actions and deadlines in partnership with product teams.
• Collaborate with Corporate Marketing & Communications to align messaging, obtain approvals, and ensure enterprise communication quality and consistency.
• Build productive working relationships with business stakeholders, leaders, champions, and subject matter experts to coordinate communications and reinforce key behaviors.
• Support the collection and analysis of adoption metrics, feedback, and user sentiment to evaluate readiness and communication effectiveness.
• Prepare regular status updates, insights, and recommendations for product teams and leadership.
• Leverage approved AI tools to draft, summarize, analyze feedback, tailor content, and improve work quality and efficiency, while validating outputs for accuracy, confidentiality, tone, and compliance with enterprise standards.
• Create and maintain organized documentation, including communication plans, change impact assessments, stakeholder maps, training materials, and Jira records.

Generic Managerial Skills, If any

• Bachelor's degree in Communications, Business, Organizational Development, Information Technology, or a related field, or equivalent relevant experience.
• Two to four years of hands‑on experience in change management, communications, project coordination, or related work supporting enterprise technology initiatives.
• Hands‑on experience planning, writing, editing, and coordinating enterprise-level communications for diverse audiences and channels.
• Working knowledge of organizational change management principles, including the ADKAR model.
• Strong written and verbal communication skills, with the ability to translate complex information into clear, actionable messages.
• Strong collaboration and stakeholder engagement skills, with the ability to build alignment and work effectively across teams.
• Strong organizational skills and the ability to manage multiple tasks, deadlines, and deliverables with appropriate guidance.
• Proficiency with Microsoft 365, including Word, PowerPoint, Excel, Teams, and SharePoint.
• Experience using Jira or a similar work management tool to track tasks, deliverables, and workflow status.
• Comfort using approved generative AI tools to improve productivity and content quality, with sound judgment in reviewing and refining outputs.