Cluster Director of Sales-SpringHill Suites by Marriott Midland

Lodgco; Midland (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

Lodgco seeks a Cluster Director of Sales for the Midland hotels (Residence Inn, SpringHill Suites, Hampton Inn). Lead sales across multiple properties, drive revenue, and build relationships with key accounts and community partners to grow market share.

You will develop strategic plans, manage budgets, and coordinate with hotel teams to execute group and event business while meeting revenue targets.

Qualifications

• 3+ years of hotel experience, preferably hotel sales experience.
• Hospitality or Business degree is a plus.

Responsibilities

• Develop and execute sales strategies for multiple hotels and brands.
• Manage and analyze sales budgets and revenue opportunities.
• Build relationships with key accounts and community partners.
• Maintain CRM with account activity and reporting.
• Prepare group resumes and proposals for events and bookings.

Skills

Leadership

Communication

Time management

Teamwork

Education

Hospitality degree

Business degree

Job description

Position: Cluster Director of Sales-SpringHill Suites by Marriott Midland

Location: Midland, MI

Come join our team as Cluster Director of Sales for our Midland Hotels-Our Midland Cluster consist of Residence Inn, SpringHill Suites and Hampton Inn.

JOB SUMMARY:

The Cluster Director of Sales is responsible for creating and executing the overall sales strategy for multiple properties and/or brands.

ESSENTIAL JOB FUNCTIONS:

• Develop and execute marketing and sales strategies for each hotel/deployed segment (Marketing Plan, Quarterly action plans)
• Execute key brand initiatives
• Ensure brand website has correct and relevant information
• Demonstrate guest service by responding to guests' needs promptly and with enthusiasm
• Knowledge of all corporate and group business in the market and where that business stays
• Solicit new business from key demand generators by deployed segment
• Identify and maintain communications with the hotel's key accounts and re-solicit repeat business
• Develop relationships within community to strengthen and expand customer base
• Attend local networking, trade show, and CVB events
• Market the hotel through local advertising, blitzes, direct mail, etc.
• Read and understand sales budgets while meeting and/or exceeding budgeted revenue
• Participate in weekly revenue meetings
• Complete Displacement Analysis as needed
• Complete weekly and monthly sales reports
• Review daily reports for new opportunities and analyze for revenue opportunities
• Analyze competition's strengths and weaknesses for each market segment
• Meet or exceed weekly/month activity goals (site tours, sales calls, tele-prospecting and cold calls)
• Maintain account files in sales CRM with all activities tracked for each account
• Create customer correspondence as required - sales agreements, proposals, bi-annual account reviews and thank you letters
• Confirm all groups and meeting details prior to arrival
• Communicate with hotel team for execution of group's needs (BEOs and group resumes)
• Greet meeting/event contacts for each meeting and confirm clients' expectations. (GM/AGM to assist)
• Maintain a tracking system for all meetings and groups. All groups are to be loaded in the sales CRM
• Build and maintain group blocks
• Execute in house referrals and solicitation programs
• Hold front desk accountable for accurate account tracking in reservation system
• Complete and distribute group resumes to the operations staff prior to the posting of the weekly schedules to ensure proper staffing levels

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COMPETENCIES:

• Strong Leadership and Teamwork abilities
• Communication both verbal and written
• Time management and problem-solving skills
• Self-motivated, well organized, and goal-oriented

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• 3 or more years of hotel experience, preferably hotel sales experience
• Hospitality or Business degree is a plus

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver's license and safe driving record - satisfactory criminal background screening required - professional references

SUPERVISORY RESPONSBILITY

This position may manage other staff or managers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

Some flexibility of hours is allowed, but the employee must be available during core business hours (generally recognized as 8 am to 5 pm Monday - Friday) expectation is approximately 40 hours per week. Occasional evening and weekend work is required.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.