Clubhouse Operations & Guest Services Associate

City of Victoria; Victoria (TX); Presencial; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

The City of Victoria's Riverside Golf Course seeks a Clubhouse Attendant to deliver exceptional customer service and support daily golf shop operations, beverage cart, cart service, clubhouse, tournaments, and special events. The role also provides direction to part-time staff and assists with onboarding and policy compliance.

Work is outdoors/indoors in a fast-paced environment; you will help with scheduling, inventory, and maintaining a safe, welcoming facility for guests and staff alike.

Formación

• High school diploma or equivalent preferred.
• Previous customer service, retail, hospitality, golf, recreation, or related experience preferred.
• Precious experience providing employee training or lead support preferred.
• Must be able to work Thursday through Monday, including weekends, holidays, tournaments, and special events as needed.

Responsabilidades

• Provide friendly, professional customer service to golfers and guests.
• Assist with daily golf shop, beverage cart, cart service, clubhouse, and facility operations.
• Assist with training and onboarding of part-time employees, including customer service, point-of-sale, cash handling, safety and operational procedures.
• Provide day-to-day directions and support to assigned part-time employees and communicate attendance, performance, or operational concerns to management.
• Assist with employee scheduling, daily assignments, opening and closing procedures, cleaning, stocking, and facility operations.
• Serve as a point of contact for tournaments, outings, and special events and assist with setup, operations, and conclusion.
• Process golf, merchandise, concession, and beverage sales accurately using the point-of-sale system.
• Handle cash and credit card transactions and assist with daily sales and inventory reconciliation.
• Assist guests with tee times, course information, merchandise, and other customer needs.
• Respond to customer questions and concerns and escalates issues to management when appropriate.
• Stock and maintain golf shop, beverage cart, clubhouse, and concession inventory and supplies.
• Assist with golf cart staging, storage, cleanliness, and general operations.
• Monitor facility and equipment needs and communicate maintenance or supply issues to management.
• Help maintain a safe, clean, organized, and professional environment for employees and guests.
• Promote and enforce golf course policies, safety standards, customer service expectations, and proper golf etiquette.
• Perform other duties as assigned in support of Riverside Golf course and the Parks & Recreation Department.

Conocimientos

Customer service

Cash handling

POS transactions

Team training

Educación

High school diploma

Descripción del empleo

The City of Victoria's Riverside Golf Course seeks a Clubhouse Attendant to deliver exceptional customer service and support daily golf shop operations, beverage cart, cart service, clubhouse, tournaments, and special events. The role also provides direction to part-time staff and assists with onboarding and policy compliance.

Work is outdoors/indoors in a fast-paced environment; you will help with scheduling, inventory, and maintaining a safe, welcoming facility for guests and staff alike.