Clubhouse Operations & Guest Experience Lead

City of Victoria, TX; Victoria (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

City of Victoria, TX seeks a Clubhouse Attendant to deliver friendly customer service and assist with Riverside Golf Course operations. You will support golf shop, beverage cart, cart service, clubhouse, and events, while guiding part-time staff and ensuring adherence to course policies.

The role requires professional demeanor, clear communication, and the ability to work in a fast-paced, customer-focused environment, including weekends and events at Riverside Golf Course.

Qualifications

• Experience in customer service, retail, hospitality, or related fields preferred.
• Precious experience providing employee training or lead support preferred.
• Must be able to work Thursday through Monday, including weekends, holidays, tournaments and events.

Responsibilities

• Provide friendly, professional customer service to golfers and guests.
• Assist with daily golf shop, beverage cart, cart service, clubhouse, and facility operations.
• Assist with training and onboarding of part-time employees, including customer service, point-of-sale, cash handling, safety and operational procedures.
• Provide day-to-day directions and support to assigned part-time employees and communicate attendance, performance, or operational concerns to management.
• Assist with employee scheduling, daily assignments, opening and closing procedures, cleaning, stocking, and facility operations.
• Serve as a point of contact for tournaments, outings, and special events and assist with setup, operations, and conclusion.
• Process golf, merchandise, concession, and beverage sales accurately using the point-of-sale system.
• Handle cash and credit card transactions and assist with daily sales and inventory reconciliation.
• Assist guests with tee times, course information, merchandise, and other customer needs.

Skills

Customer service

Cash handling

POS operations

Communication

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Job description

City of Victoria, TX seeks a Clubhouse Attendant to deliver friendly customer service and assist with Riverside Golf Course operations. You will support golf shop, beverage cart, cart service, clubhouse, and events, while guiding part-time staff and ensuring adherence to course policies.

The role requires professional demeanor, clear communication, and the ability to work in a fast-paced, customer-focused environment, including weekends and events at Riverside Golf Course.