Clubhouse Leader: Path to General Manager & Mentorship

Sharon Heights Golf & Country; Menlo Park (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Sharon Heights Golf & Country Club in Menlo Park, CA is seeking a Clubhouse Manager responsible for overseeing Food & Beverage, Banquets, Housekeeping, and Building Maintenance. Reporting to the GM/COO, this hands‑on leader may serve as acting General Manager in their absence, with mentorship from an experienced GM/COO and a clear growth pathway within the club.

The role focuses on elevating member experiences, mentoring high‑performing teams, managing budgets, and driving operational excellence

Qualifications

• Proven experience in multi‑departmental leadership within luxury hospitality or private club environments.
• Highly organized with exceptional attention to detail and strong task management skills.
• Demonstrated ability to streamline processes and enhance operational efficiency.
• Strong foundation in Food & Beverage operations, including training and development and the ability to capture and analyze data to track KPIs.
• A data‑driven decision maker with the ability to interpret and act on relevant operational metrics.
• Motivated to grow under the mentorship of an experienced GM/COO with a clear path toward a future General Manager role.
• Skilled at building synergy across teams and fostering interdepartmental collaboration.
• Accountable and hands‑on leader who inspires high performance and follows through on commitments.
• Adept at balancing high service standards with fiscal responsibility and operational discipline.
• Strong interpersonal and communication skills; confident when engaging with members, staff, and committees.
• Able to cultivate a culture of learning, accountability, and operational excellence.
• Comfortable leading in high‑expectation environments with visibility to members and stakeholders.
• Experience managing and developing high‑performing teams through mentoring, training, and leadership.
• Able to thrive in a dynamic, fast‑paced environment while prioritizing competing demands effectively.
• Technologically proficient with experience using systems to monitor, report, and improve service delivery.

Responsibilities

• Listen, learn, and observe. Become familiar with the culture, history, and traditions of the Club and get to know the team and the members.
• Gain the trust of the team members, as well as evaluate and continue to develop, train, and mentor the clubhouse and catering team while promoting fairness and consistency within and upholding standards of excellence.
• Continue to focus on delivering consistency and the highest quality in member experiences and service.
• Evaluate service standards and operational efficiency throughout the Clubhouse, ensuring that member expectations are being met and exceeded. Make changes as needed to enhance the member experience.
• Become familiar with and take ownership of the food and beverage and clubhouse operating budgets, ensuring that revenues and expenses are in line with projections while upholding standards of excellence and being a financial steward.
• Create a culture of empowerment and accountability amongst the department heads, while taking ownership of Clubhouse operations. Build synergy amongst key leaders and ensure that all are executing according to the mission and vision of the Club.
• Keep up with current industry trends and network with other regional and culturally similar clubs nationwide.
• Build valuable connections and generate new and innovative programming and ideas to benefit the Club and its members and employees, including implementing state‑of‑the‑art industry technology as needed.

Education

Bachelor’s degree in Hospitality Management

Job description

Sharon Heights Golf & Country Club in Menlo Park, CA is seeking a Clubhouse Manager responsible for overseeing Food & Beverage, Banquets, Housekeeping, and Building Maintenance. Reporting to the GM/COO, this hands‑on leader may serve as acting General Manager in their absence, with mentorship from an experienced GM/COO and a clear growth pathway within the club.

The role focuses on elevating member experiences, mentoring high‑performing teams, managing budgets, and driving operational excellence