Clubhouse Manager

Confidential; Aiken (SC); In loco; USD 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

Confidential is seeking a Clubhouse Manager in the private club environment to lead daily clubhouse operations, member service, and events with the General Manager. You will oversee front-of-house dining, banquets, reservations, housekeeping, and shared spaces, coordinating with Culinary, Golf, Facilities, Membership, and other departments to deliver warm, personalized hospitality.

The role requires five+ years of hospitality leadership, a bachelor's degree in a related field, CMAA engagement,

Competenze

• Bachelor's degree in hospitality management or business is required or equivalent experience.
• 5+ years of progressive hospitality leadership experience preferred.
• Experience budgeting, scheduling, inventory, purchasing, and service standard enforcement.
• Current food-safety and responsible-alcohol-service credentials are preferred or required.

Mansioni

• Direct daily clubhouse operations and serve as Manager on Duty.
• Ensure cleanliness, ambiance, safety, staffing, and equipment readiness.
• Collaborate with GM and department leaders to support clubwide operations.
• Develop and enforce standard operating procedures and service standards.
• Lead front-of-house dining, bar, banquets, and event service with culinary team.
• Plan and manage club events, private functions, and holiday programs.
• Manage staffing plans, training, and performance evaluations.
• Monitor costs, revenues, and inventory to maintain financial discipline.

Conoscenze

Hospitality leadership

Staff management

Customer service

Communication

Problem-solving

Formazione

Bachelor's degree in hospitality management or business

CMAA membership / CCM progress preferred

Food-safety & responsible alcohol credentials

Strumenti

POS systems

Reservation systems

Scheduling software

Inventory management

Procurement systems

Descrizione del lavoro

Supervises Front-of-house dining, banquet and event service, reception, locker room, housekeeping, and other clubhouse staff as assigned

Position Summary

The Clubhouse Manager is a highly visible, hands-on hospitality leader responsible for the daily operation, presentation, and service standards of the clubhouse. Reporting to the General Manager, this position coordinates member dining, clubhouse events, front-of-house service, reception, housekeeping, locker rooms, and shared clubhouse spaces while working closely with Culinary, Golf, Facilities, Membership, and other departments.

The Clubhouse Manager creates a warm, professional, and personalized environment for members, families, and guests; develops capable service teams; protects club assets; and ensures clubhouse operations are safe, efficient, financially responsible, and consistent with The Reserve Club's culture and standards.

Clubhouse Operations & Leadership

• Direct daily clubhouse operations and serve as Manager on Duty according to the operating schedule.
• Conduct routine opening, closing, and property-readiness inspections to verify cleanliness, ambiance, safety, staffing, equipment, and service preparation.
• Coordinate closely with the General Manager and department leaders to support seamless clubwide operations, special projects, and seasonal priorities.
• Act on behalf of the General Manager when delegated, escalating significant member, employee, safety, financial, or reputational matters promptly.
• Develop, maintain, and consistently apply clubhouse standard operating procedures, service standards, checklists, and communication routines.

Member & Guest Experience

• Maintain a visible presence in member areas, greet members and guests by name when possible, anticipate needs, and model gracious private-club hospitality.
• Receive and resolve member feedback with urgency, discretion, sound judgment, and documented follow-through; identify recurring concerns and recommend improvements.
• Protect member privacy and confidentiality and ensure service is equitable, respectful, and consistent with club policies.
• Monitor clubhouse reservations, special requests, and member communications to support accurate, personalized service.

Food, Beverage & Service Operations

• Lead front-of-house member dining, bar, banquet, and event-service operations in partnership with the Executive Chef and culinary team.
• Ensure service sequences, dining-room setup, reservations, point-of-sale procedures, beverage controls, sanitation, and closing practices are consistently followed.
• Use cover counts, event calendars, reservations, and business levels to align staffing, inventory, and service plans.
• Support menu, beverage, and service-program development with member preferences, quality, value, and financial stewardship in mind.

Events & Club Programming

• Partner with members and internal teams to plan and execute club events, private functions, tournaments, holiday programs, and social activities.
• Coordinate event orders, timelines, room layouts, menus, staffing plans, setup, billing details, and post-event follow-up.
• Lead pre-event meetings and ensure clear handoffs among Culinary, Golf, Facilities, Membership, Communications, and service teams.
• Evaluate event results, member participation, feedback, and financial performance to strengthen future programming.
• Recruit, onboard, schedule, train, coach, recognize, and evaluate clubhouse employees in coordination with the General Manager and Human Resources.
• Set clear performance expectations and conduct regular lineups, training sessions, and staff meetings focused on service, product knowledge, safety, and teamwork.
• Build effective staffing plans for seasonal and peak-demand periods while controlling labor and maintaining appropriate service levels.
• Address performance and conduct matters promptly, consistently, and in accordance with club policy and applicable law.
• Promote professional development, cross-training, and appropriate participation in CMAA and hospitality education.
• Assist in preparing and administering clubhouse operating and capital budgets, forecasts, purchasing plans, and departmental goals.
• Monitor revenue, labor, cost of goods, inventory, event results, and controllable expenses; explain variances and take timely corrective action.
• Maintain appropriate controls for cash, point-of-sale activity, discounts, member charges, beverage inventory, receiving, invoices, and club assets.
• Prepare accurate operating reports and provide recommendations to the General Manager based on trends, member feedback, and financial results.
• Support vendor selection and performance management in accordance with approved purchasing and contract practices.

Facilities, Safety & Compliance

• Ensure clubhouse spaces, furnishings, equipment, locker rooms, and back-of-house areas are clean, orderly, secure, and maintained to club standards.
• Coordinate maintenance requests and preventive-maintenance priorities with Facilities and verify timely completion.
• Maintain compliance with food safety, sanitation, responsible alcohol service, wage-and-hour, employment, fire, occupancy, accessibility, and other applicable requirements.
• Promote a safe workplace through training, inspections, incident reporting, emergency readiness, and loss-prevention practices.

Performance Expectations

• Consistent delivery of the club's service standards and a welcoming member experience.
• Visible leadership, timely communication, sound judgment, and effective cross-department collaboration.
• Well-trained, engaged teams with appropriate staffing, accountability, and professional presentation.
• Strong event execution, facility readiness, financial discipline, and documented follow-through.
• Continuous improvement informed by member feedback, operating data, and private-club best practices.

Qualifications

Experience

• Five or more years of progressive hospitality leadership experience, preferably in a private club, luxury resort, or comparably service-driven environment.
• Demonstrated success leading front-of-house dining, beverage, banquets, events, staffing, and member or guest relations.
• Working knowledge of budgeting, scheduling, inventory, purchasing, point-of-sale systems, service standards, and operating controls.

Education & Professional Development

• Bachelor's degree in hospitality management, business administration, or a related field is preferred; an equivalent combination of education and relevant experience will be considered.
• CMAA membership and progress toward the Certified Club Manager designation are preferred and encouraged.
• Current food-safety and responsible-alcohol-service credentials, or the ability to obtain them promptly, are required as applicable.
• Member-focused, service-first leadership style with a polished, approachable, and highly visible presence.
• Strong coaching, organization, communication, problem-solving, conflict-resolution, and decision-making abilities.
• Ability to balance personalized service with operational consistency, financial accountability, and appropriate discretion.
• Ability to manage multiple priorities calmly in a fast-paced, seasonal environment and collaborate effectively across departments.
• Proficiency with common club-management, point-of-sale, reservation, scheduling, and office technology.

Work Schedule & Physical Requirements

• Ability to work a flexible schedule dictated by club operations, including early mornings, evenings, weekends, holidays, and special events.
• Ability to move throughout the clubhouse and property and to stand or walk for extended periods.
• Ability to lift and carry items associated with clubhouse operations, with or without reasonable accommodation.
• Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.