Clubhouse Director: Guest Experience & Operations Leader

KW Property Management LLC; Fort Lauderdale (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

KW Property Management LLC is seeking a Clubhouse Director to oversee daily operations at a property with on-site restaurant. You will supervise support staff, coordinate scheduling, manage payroll and labor costs, and partner with the General Manager to refine operating procedures and revenue strategies.

The role requires strong organizational, interpersonal, and time-management skills. The position is full-time, with days, nights, holidays and weekends expected.

Qualifications

• Prior experience in a related position; a minimum of 2 years’ experience.
• Must have experience in managing employees and vendors.
• Working knowledge of computer and MS Office Suite.
• Ability to multi-task, set, and manage priorities.
• Undergraduate Degree and/or Work Equivalent.

Responsibilities

• Acts in the capacity of General Manager in his or her absence
• Responsible for the review and approval of appropriate scheduling of the department
• Manage the payroll and labor cost of department
• Motivates the staff and establishes a productive and positive work environment
• Coordinates with the GM on the operating procedures of the department and evaluates these operations on a regular basis
• Acts as a Liaison to committees as appointed by the General Manager
• Works with GM on developing and implementing strategies to increase revenues and improve services
• Supports line level staff and supervisors in a hands-on manner daily
• Provides site-level orientation of new direct reports within the department
• Handles member complaints and special requests thoroughly and updates General Manager
• Maintains high-level of member satisfaction and member/employee safety
• Demonstrates a commitment to serving the members and takes initiative to speak to all members
• Work with the General Manager on the planning of budgets, payroll projections and expense budgeting
• Responsible for making GM aware of safety issues and addressing each issue promptly

Skills

Staff management

Customer service

Time management

Communication

Education

Undergraduate degree

Work equivalent

Tools

MS Office Suite

Job description

KW Property Management LLC is seeking a Clubhouse Director to oversee daily operations at a property with on-site restaurant. You will supervise support staff, coordinate scheduling, manage payroll and labor costs, and partner with the General Manager to refine operating procedures and revenue strategies.

The role requires strong organizational, interpersonal, and time-management skills. The position is full-time, with days, nights, holidays and weekends expected.