Clubhouse Attendant

FirstService Residential; Indian Head Park (IL); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

401(k) program

Paid sick and personal time

Job summary

FirstService Residential in Illinois is seeking a part-time Clubhouse Attendant to deliver welcoming service to residents and guests, manage access to clubhouse facilities, and help maintain a safe, clean environment.

You will greet residents, sign in guests, follow association rules, assist with opening/closing the clubhouse and pool when open, perform light maintenance, and support events. A positive attitude and strong communication are essential.

Qualifications

• Requires strong customer service experience in hospitality or retail.
• Ability to multi-task and prioritize.
• Proficient with telephones, computers, copiers.
• Experience in community or property management preferred.
• Excellent written and spoken communication.

Responsibilities

• Provide staff support to homeowners, Board of Directors, and Community Manager.
• Assist residents in a professional, friendly manner; ensure clubhouse and grounds are safe.
• Greet residents and guests; manage sign-in and guest policies.
• Know and apply Association rules and regulations.
• Open/close clubhouse and manage outdoor pool when open.
• Keep clubhouse safe, clean, and presentable; report issues.
• Under direction, perform minor maintenance like watering plants.
• Maintain swimming pools per procedures.
• Ensure pool decks are safe and clean.
• Set up, monitor, and take down items for events.
• Act in emergencies to minimize injury; report incidents.
• Follow checklists to complete tasks.

Skills

Customer service

Multi-tasking

Technology literacy

Communication skills

Teamwork

Tools

Phone use

Computer use

Copier usage

Job description

Description

Job Overview: As a Clubhouse Attendant, you’ll be responsible for creating a positive and welcoming first impression for residents and guests entering the clubhouse. Your daily responsibilities will include providing great customer service, granting access to clubhouse facilities, and ensuring a safe and clean environment.

This part-time opportunity is available at a property in the southwest suburbs of Chicago, Illinois.

Your Responsibilities

• Provide staff support and guidance to ensure that the needs or desires of the homeowners, Board of Directors, and Community Manager are being addressed.
• Assist residents in a professional, friendly, and helpful manner, ensuring the clubhouse and grounds are safe and welcoming.
• Greet all residents and guests appropriately, ensuring residents sign in upon arrival and guest policies are followed.
• Be familiar with the Association's rules and regulations and apply them to all residents and guests in respectful manner.
• Fully understand and apply the necessary steps to open and close the Clubhouse for the day, including the process for the outdoor pool when open.
• Ensure that the Clubhouse is safe, clean, and presentable at all times, and follow procedures for reporting and addressing conditions beyond the Attendant's knowledge.
• At the Community Association Manager's direction, complete minor maintenance, including watering flowers and shrubs.
• Maintain the swimming pools as needed, in accordance with set procedures.
• Ensure that the pool decks are safe, clean, and presentable at all times, and follow procedures for reporting and addressing conditions beyond the Attendant's knowledge.
• As directed by the Community Association Manager, set up, monitor, and take down necessary items, including tables and chairs, for Clubhouse events.
• Take immediate action in emergencies to minimize potential injury or damage, following all necessary incident reporting procedures.
• Follow all checklists and procedures to ensure tasks are accomplished.

Skills & Qualifications

• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Ability to leverage technology, including telephones, computers, and copiers for Association business.
• Experience providing customer service in a hospitality or retail setting. Experience in community or property management preferred.
• Superior oral and written communication skills.

What We Offer

As a part-time associate, you will be eligible for benefits including paid sick and personal time, as well as a 401(k) program.

Compensation

$ 18.00 / hour

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.