Clubhouse Attendant

KWPMC Midwest; Miami (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

KW Property Management & Consulting in Miami, FL, seeks a part-time Clubhouse Attendant to greet guests, manage access, handle calls, and support daily operations with a friendly, professional demeanor.

The role requires bilingual English/Spanish communication, hospitality experience, and proficiency with MS Office. Work schedule includes weekends and variable shifts to meet community needs.

Qualifications

• Prior experience in a related position.
• 6–12 months minimum experience in related position.
• Bilingual (English and Spanish) preferred.
• Working knowledge with MS Office and computers.
• Effective verbal and written communication skills.
• Experienced in the hospitality industry with strong organizational and interpersonal skills.

Responsibilities

• Greet guests and provide high-quality customer service.
• Monitor entry and verify authorized access for residents and visitors.
• Use professional phone etiquette for all calls.
• Report violations of rules and regulations.
• Assist Property Manager with community violations.
• Observe safety and report damage or theft.
• Follow clubhouse opening and closing procedures.
• Respond to emergencies and contact authorities when needed.
• Monitor clubhouse facilities and notify management of issues.
• Write daily activity and irregularity reports.
• Report maintenance needs to the Property Manager.
• Perform administrative duties such as filing, mail, and data entry.
• Assist Administrative Assistant as needed.

Skills

Bilingual English/Spanish

Customer service

Hospitality experience

MS Office

Verbal and written communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Flexible schedule including weekends (shift varies depending on needs)

English & Spanish required

The clubhouse attendant provides a professional and competent image along with a friendly and outgoing attitude at the property. The club house attendant is a key employee liaison between guests and residents.

Job Duties and Essential Functions

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of unit owners, visitors, and other persons to guard against Illegal entry. All check-in policies and procedures must be followed without any exceptions.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed according the procedures established.
• Assist Property Manager with the community violations.
• Observe precautions required to protect residents, guests and property, and report damage, theft, and found articles to supervisors.
• Follow Opening and Closing Procedures of the Club House.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency,
• Monitor Club House, Pool, Tennis Courts, Play Ground, &Picnic Pavilion use and advise the Property Manager of any issues or violations of the established rules and regulations...
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Property Manager.
• Perform administrative assistant functions including but not limited to: record keeping, filing, mail collection, word processing, data entry, and other essential needs as required.
• Special Projects as instructed.
• Assist Administrative Assistant as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This job operates in residential community and may be located in a small gate-house and/or in an office.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This position is a Part-time (less than 30 hours per week). This is non-exempt position (hourly). Days and hours of work are determined at the property to satisfy the needs of the community.

Required Education and Experience

• Prior experience in a related position.
• Preferred Education and Experience; a high school diploma or equivalent. 6-12 months minimum experience in related position.
• Bilingual (English and Spanish) preferred
• Working knowledge with MS Office and computers.
• Effective verbal and written communication skills
• Experienced in the hospitality industry, and must demonstrate organizational skills, excellent interpersonal skills and strong communication.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.