CLUB - Overnight Member Services Rep

Planet Fitness-United Fitness Partners; Mesa (AZ); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

PF Black Card membership

Job summary

Planet Fitness-United Fitness Partners is seeking a Member Services Representative at our Mesa, AZ club. You will greet members, check them in, promote PF Black Card amenities, and guide tours and enrollment while maintaining a clean and welcoming environment.

The role emphasizes outstanding customer service, reliability, and the ability to work evenings, weekends, and holidays in a fast-paced fitness club setting. High school diploma or GED preferred. Competitive benefits available.

Qualifications

• Passion for helping others.
• Dependable punctuality and time-management skills.
• High‑school diploma or GED equivalent.

Responsibilities

• Provide a positive, judgment‑free environment and serve members with outstanding customer service.
• Promote membership and Black Card amenities to new and existing members.
• Assist at the welcome desk: check‑in members, greet and farewell them, and guide tours and enrollment.
• Maintain club cleanliness and sanitation.
• Recruit and welcome new members into fitness classes.
• Act as a team leader and role model, encouraging members and fellow staff.
• Work flexible shifts, including evenings, weekends, and holidays.

Skills

Customer service

Punctuality & time management

Dependability

Education

High School Diploma or GED

Job description

Job Details

• Location: Mesa, AZ 85205
• Title: Member Services Representative
• Reports To: Club Manager
• FLSA Classification: Non-Exempt

Responsibilities

• Provide a positive, judgment‑free environment and serve members with outstanding customer service.
• Promote membership and Black Card amenities to new and existing members.
• Assist at the welcome desk: check‑in members, greet and farewell them, and guide tours and enrollment.
• Maintain club cleanliness and sanitation.
• Recruit and welcome new members into fitness classes.
• Act as a team leader and role model, encouraging members and fellow staff.
• Work flexible shifts, including evenings, weekends, and holidays.

Qualifications

• Minimum 18 years of age.
• Passion for helping others.
• High‑school diploma or GED equivalent.
• Dependable punctuality and time‑management skills.
• Ability to understand and meet the physical demands of the role, including standing, walking, bending, lifting up to 50lbs and handling hazardous materials.

Physical Demands

• Occasional lifting, pushing, or pulling up to 50lbs.
• Ability to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twist, or crouch.

Benefits

Competitive salary, PF Black Card membership, and opportunities for growth.