CLUB - Member Services Rep

Planet Fitness-United Fitness Partners; Edmond (OK); On-site; USD 16,531 - 22,041; Full time

Job summary

Planet Fitness-United Fitness Partners in Edmond, OK is seeking a Member Services Representative to provide an exceptional, welcoming experience at the club. You will check in members, answer questions, and guide them toward our services and amenities while maintaining a clean, friendly environment.

This non-exempt, on-site role emphasizes reliability, a passion for helping others, and the ability to work flexible hours including weekends.

Qualifications

• High school diploma or GED required.
• Passion for helping others.
• Ability to stand, walk, and perform physical tasks as needed.

Responsibilities

• Provide members with a welcoming, high‑quality experience.
• Check in members at the welcome desk and greet them warmly.
• Encourage members to participate in fitness classes and services.
• Promote club amenities and keep the environment clean and inviting.
• Assist with member enrollment and club responsibilities.
• Foster a positive, energetic atmosphere and support member goals.

Skills

Customer service

Dependability

Communication

Team player

Education

High school diploma or GED

Job description

Job Details

Location: Edmond, OK 73003

Title: Member Services Representative

Reports To: Club Manager

FLSA Classification: Non-Exempt

Mission

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!

Opportunity

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing and continually evolving. You must be self‑motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!

What You’ll Be Doing

• Providing members with an unprecedented experience and encouraging them in achieving their fitness goals.
• Making members feel like family in a clean, judgment‑free environment.
• Creating “raving fans” by delivering +1% customer service, continually engaging and encouraging members to succeed on their fitness journey.
• Ensuring the club is super clean because our members value this and we’re known for that too.
• Finding new and current members to join the fitness trainer in fitness classes.
• Impressing new and existing members when introducing them to our Black Card amenities.
• Assisting at the welcome desk checking in members while providing greetings and farewells, fun energetic, non‑high‑pressure tours, member enrollment, and other club responsibilities.
• Being a leader, passionate, and inviting members to have fun and do the same.
• Shifts may include any hours of operation, including weekends and holidays.
• Receiving competitive salaries, PF Black Card membership and opportunities for growth.

Qualifications

• Birthdate confirming minimum of 18 years of age.
• Passion for helping others.
• Physical demands may involve communicating, standing, walking, bending, lifting up to 50 lbs, reaching, climbing, balancing, kneeling, and handling potentially hazardous chemicals.
• On‑time dependability because people count on you.
• High School diploma or GED equivalent.

Physical Demands

• Occasional lifting, pushing, or pulling at least 50 lbs.
• Ability to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twist, or crouch.