Club Operations Coordinator

Elite Sports Clubs; Glendale (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401k

PTO

Childcare

Free membership

Discounts on services

Job summary

A fitness and club management company is seeking an organized team member to lead daily operations and support tennis activities. Responsibilities include overseeing club activity, providing exceptional member service, and ensuring a welcoming environment. Ideal candidates will have customer service or hospitality experience, and while a tennis background is preferred, it is not required. Join our vibrant community to help create memorable experiences and enjoy benefits like competitive compensation and free membership.

Qualifications

• Experience in customer service, hospitality, or club operations.
• Ability to lead in a fast-paced, member-facing environment.
• Tennis background preferred, but not required.
• Tennis background preferred, but not required.
• Proactive communicator who enjoys solving problems and supporting teams.

Responsibilities

• Oversee daily club operations and team coordination.
• Provide concierge-level service to members.
• Support front desk, fitness, and activity areas.
• Monitor facility flow and address operational issues.
• Assist with logistics of club programming and events.
• Assist with logistics and execution of club programming, events, and member activities.
• Support tennis operations including events, leagues, and scheduling as needed.
• Help drive participation by building relationships with members and understanding their interests.
• Contribute ideas that enhance engagement across all club departments.

Skills

Strong operational mindset

Excellent organizational skills

Customer service experience

Leadership abilities

Proactive communication

Job description

North Shore Elite is seeking a highly organized, service-driven team member to support daily club operations while also assisting with tennis-related programming when needed. This role is primarily operational in nature, with tennis experience viewed as a strong asset rather than the core focus.

This is a front-line leadership position that plays a key role in ensuring the club runs smoothly, members receive exceptional service.

In This Role You Will:

Operations & Leadership

• Serve as Manager on Duty (MOD) to help oversee daily club operations and team coordination
• Provide concierge-level service, assisting members with questions, needs, and problem resolution
• Support front desk, fitness, and activity areas to ensure a smooth and welcoming club environment
• Monitor facility flow, address operational issues, and communicate effectively with leadership teams
• Help maintain standards related to safety, cleanliness, and overall member experience

Program & Activity Support

• Assist with logistics and execution of club programming, events, and member activities
• Support tennis operations including events, leagues, and scheduling as needed
• Help drive participation by building relationships with members and understanding their interests
• Contribute ideas that enhance engagement across all club departments

Who We’re Looking For:

• Strong operational mindset with excellent organizational skills
• Experience in customer service, hospitality, or club operations
• Ability to lead in a fast-paced, member-facing environment
• Tennis background preferred, but not required
• A proactive communicator who enjoys solving problems and supporting teams

This role is ideal for someone who enjoys being at the center of club activity, ensuring operations run seamlessly while helping create an engaging and welcoming environment for members every day.

Join our team if you love creating memorable experiences and being part of a vibrant community! At Elite Sports Clubs, we bring people together through fitness, sports, and fun across four Milwaukee‑area locations. Our clubs are built around connection—where members of all ages can belong, grow, and feel their best. We offer great compensation, 401k, PTO, childcare, free membership, discounts on services, and more!