CLUB Member Experience Specialist

Bass Pro Shops; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is hiring for a CLUB Customer Service Outfitter. You will provide world-class customer service while presenting CLUB membership benefits, serving as a product expert, and executing CLUB processes including activation, sales, and compliance.

You will coach peers and maintain accurate CLUB inventory, delivering a premier member experience. You will process payments, answer account questions, and handle CLUB applications, ensuring exceptional service across store areas and

Qualifications

• Minimum education: high school diploma or equivalent.
• Experience: 0–2 years in a customer service role is acceptable.

Responsibilities

• Greet customers and promote Bass Pro Shops CLUB membership.
• Explain CLUB benefits and assist with account servicing and membership activation.
• Process CLUB payments, answer questions, and handle applications.
• Demonstrate products and stay informed about advertised sales.
• Maintain CLUB inventory accuracy and keep the CLUB Booth organized.
• Provide daily feedback and reports; coach peers as a CLUB advocate.
• Support other store areas as needed.

Skills

Customer service

Organization

Communication (verbal/written)

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

Bass Pro Shops is hiring for a CLUB Customer Service Outfitter. You will provide world-class customer service while presenting CLUB membership benefits, serving as a product expert, and executing CLUB processes including activation, sales, and compliance.

You will coach peers and maintain accurate CLUB inventory, delivering a premier member experience. You will process payments, answer account questions, and handle CLUB applications, ensuring exceptional service across store areas and