Club Member Concierge & Customer Experience Specialist

Bass Pro Shops; Hoffman Estates (IL); On-site; USD 21,000 - 24,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter in Hoffman Estates, IL to deliver world-class service and guide guests toward CLUB Membership benefits.

The role emphasizes product expertise, member activation, account servicing, and regulatory compliance, while coaching peers and supporting multiple store areas as needed.

Starting pay is $15.40-$17.75 per hour for part-time work, with benefits such as discounts and paid holidays where applicable.

Qualifications

• High school diploma or equivalent is required.
• 0–2 years of experience in customer service.
• Excellent organization and attention to detail.
• Strong verbal and written communication skills.
• Self-motivated and able to work with minimal supervision.

Responsibilities

• Provide world-class customer service and ensure a pleasant shopping experience.
• Greet customers and present CLUB membership opportunities.
• Execute CLUB operational and compliance programs.
• Demonstrate products and stay knowledgeable on sales.
• Process payments, answer account questions, and process applications.
• Maintain CLUB inventory and clean booth.
• Provide daily feedback and reports.
• Offer peer coaching and act as CLUB advocate.
• Support all store areas as needed.

Skills

Customer service

Communication skills

Attention to detail

Self-motivation

Adaptability

Education

High school diploma or equivalent

Job description

Bass Pro Shops is seeking a CLUB Customer Service Outfitter in Hoffman Estates, IL to deliver world-class service and guide guests toward CLUB Membership benefits.

The role emphasizes product expertise, member activation, account servicing, and regulatory compliance, while coaching peers and supporting multiple store areas as needed.

Starting pay is $15.40-$17.75 per hour for part-time work, with benefits such as discounts and paid holidays where applicable.