Club Manager: Lead Operations & Member Experience

BJ's Wholesale Club, Inc.; Country View Estates (MA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

401(k) with company match

Job summary

BJ’s Wholesale Club, Inc. is seeking a Club Manager to lead store operations, drive profitability, and deliver a market-leading member experience. You will manage a large team, develop talent, and ensure safety and performance standards while aligning with company priorities.

The role requires a 4+ year track record in retail operations and strong leadership, communication, and problem-solving skills. Open shift availability and a commitment to service are essential.

Qualifications

• 4+ years of experience as a retail store, supermarket, or warehouse operations manager.
• Strong drive for results with a solid work ethic and commitment to service for members.
• Excellent communication skills and ability to lead and motivate a large team.
• Solid understanding of profit & loss statements, shrink control, merchandising, customer service, problem solving and conflict resolution.
• High school diploma and/or college degree preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams and driving results.

Responsibilities

• Effectively leads the team by managing with vision, giving clear direction and validating results.
• Creates a club culture where team members feel challenged, supported, and recognized.
• Manages talent and builds a strong bench by growth-focused coaching and honest feedback.
• Communicates clearly with the team, sharing the why and keeping messaging simple.
• Controls operating costs and establishes efficiencies to maximize profitability.
• Attains planned sales objectives through supervision of store operations and collaboration with Home Office.

Job description

BJ’s Wholesale Club, Inc. is seeking a Club Manager to lead store operations, drive profitability, and deliver a market-leading member experience. You will manage a large team, develop talent, and ensure safety and performance standards while aligning with company priorities.

The role requires a 4+ year track record in retail operations and strong leadership, communication, and problem-solving skills. Open shift availability and a commitment to service are essential.