Club Manager — Lead Operations, Growth & Member Experience

National Fitness Partners; Collegeville (PA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Growth opportunities

PTO for all employees

401K employer match up to 4%

Health insurance options

Life Insurance & Short-Term Disability

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is seeking a Club Manager to oversee all club operations and drive member experience. You will lead a team to meet financial goals, ensure service excellence, and promote a culture of servant leadership.

You will recruit, train, and manage staff, coordinate scheduling, and monitor KPIs while delivering a welcoming, clean, and safe environment for members and staff across the club.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• High school education or GED.
• Management experience, Planet Fitness preferred.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Ability to coach and develop team members.

Responsibilities

• Staffing: recruit, pre-screen, interview and hire.
• Meet monthly goals and KPIs.
• Provide exceptional customer service and create a welcoming environment.
• Manage payroll and scheduling.
• Maintain club cleanliness and safety.
• Coach staff and enforce policies.
• Drive membership sales and community outreach.
• Develop staff and implement improvement plans.
• Update management on progress weekly.
• Attend regional meetings.
• Lead by example and support front desk activities.

Skills

Accountable

Driven

Passionate

Ambitious

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

National Fitness Partners, the largest Planet Fitness franchise, is seeking a Club Manager to oversee all club operations and drive member experience. You will lead a team to meet financial goals, ensure service excellence, and promote a culture of servant leadership.

You will recruit, train, and manage staff, coordinate scheduling, and monitor KPIs while delivering a welcoming, clean, and safe environment for members and staff across the club.