Club Manager

Core Development & Management; Worcester (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking a dynamic Club Manager to lead gym operations. This role is pivotal in ensuring a welcoming atmosphere while managing a dedicated team. You will be responsible for staff recruitment, training, and development, all while maintaining high customer service standards. The ideal candidate will thrive in a fast-paced environment, demonstrating leadership and problem-solving skills. Enjoy a fulfilling career with benefits that support your well-being and growth, including a free membership and health insurance options. If you're passionate about fitness and leadership, this opportunity is perfect for you.

Benefits

Free Black Card membership after 90 days

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Pet Insurance

Aflac

Qualifications

• Experience in customer service, preferably in fitness.
• Strong leadership and communication skills.

Responsibilities

• Oversee gym operations and staff management.
• Ensure exceptional member experience and facility maintenance.

Skills

Customer Service Skills

Leadership Skills

Problem-Solving Skills

Basic Computer Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

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Job Summary

The Club Manager will be responsible for overseeing gym operations to ensure an exceptional “Judgement Free” member experience and the financial success of the club. The role includes leading a team of employees with a focus on positive motivation, employee training, and development.

Full-time Schedule

42 hours per week (Monday and Tuesday 9a-7p, Wednesday 10a-6p, Thursday 9a-5p, Friday 9a-3p)

Essential Duties and Responsibilities

1. Recruit, hire, train, and develop high-performing staff including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
2. Create a welcoming atmosphere for members, prospective members, and guests, ensuring staff follows customer service guidelines.
3. Staff Management:
   1. Schedule staff shifts.
   2. Lead by example, train, and coach staff to adhere to company values and goals.
   3. Manage payroll processing.
   4. Resolve employee issues and concerns.
   5. Handle disciplinary actions and terminations.
4. Oversee front desk activities including answering phones, member check-in, new member sign-up, tours, and member requests.
5. Ensure cleanliness and maintenance of the facility, including daily cleaning and safety management.
6. Manage marketing efforts and staff training on promotions.
7. Authorize expenditures, process refunds, and make bank deposits.
8. Prepare HR forms and report statistics regularly.
9. Provide backup support for absent employees.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience as an Assistant Manager at Planet Fitness preferred.
• Leadership, diplomacy, and listening skills.
• Basic computer skills (Microsoft Office).
• Energetic, enthusiastic, and hardworking.
• Strong problem-solving skills.
• Current CPR certification.
• High school diploma or GED.
• Must be 18 or older.

Physical Demands

• Standing and walking during shift.
• Talking in person or on the phone.
• Occasionally lifting up to 50 lbs.
• Occasional exposure to chemicals.

Benefits

All staff receive a free Black Card membership after 90 days. Employees working at least 30 hours/week are eligible for benefits including Medical, Dental, Vision, FSA, 401k, paid vacation, and additional benefits like Pet Insurance and Aflac.

Note: Employees are employed by the franchisee, not PFHQ, which does not control employment terms for franchise employees.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Wellness and Fitness Services