Club Manager

National Fitness Partners; Ridley Township (PA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in the wellness and fitness sector is seeking a dynamic Club Manager to lead club operations and foster a supportive environment for team members and members alike. This role offers the opportunity to develop staff, ensure exceptional customer service, and achieve operational goals. With a focus on growth and community engagement, you'll be at the forefront of transforming lives through fitness. Join a company where over 90% of management started at entry-level positions, and enjoy benefits like health insurance, PTO, and a free Black Card Membership.

Benefits

401K Retirement Fund (Employer match up to 4%)

Health Insurance Options

PTO for all employees

Free employee Black Card Membership

Basic Life Insurance

Short-Term Disability (100% Company Paid!)

Employee Assistance Program

Growth Opportunities

Qualifications

• Experience in customer service and staff management is essential.
• Strong sales skills and ability to meet monthly goals.

Responsibilities

• Oversee club operations and ensure staffing meets company standards.
• Drive membership sales and manage club labor effectively.

Skills

Customer Service

Staff Management

Sales

Recruitment

Operational Management

Education

High School Diploma

Bachelor's Degree in Business or related field

Tools

Ignite

Job description

Join to apply for the Club Manager role at National Fitness Partners.

5 days ago Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

Full-Time

Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 170+ Planet Fitness clubs throughout the eastern U.S. At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience.

Club Manager Benefits

• Growth Opportunities: over 90% of our management team started as entry-level team members!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability (100% Company Paid!)
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member

Job Summary

The Club Manager is responsible for all club operations under the supervision of the Senior General Manager. This includes ensuring that the operational and financial goals are met, creating member experiences that produce Raving Fans, and developing and leading a staff of servant leaders whose mission is to transform the lives of those they serve.

Essential Job Functions

• Ensure club is fully staffed, and the team performs to NFP standards. This includes building a bench with team members. Responsible for recruitment and staffing: tactics, pre-screens, interviews, and hiring decisions. Provide backup support as needed.
• Consistently achieve monthly goals, including drivers and KPIs.
• Provide exceptional customer service, ensuring a welcoming and supportive environment for all members.
• Manage club labor, ensure payroll accuracy by validating employee timecards, approving payroll, and scheduling shifts efficiently.
• Ensure assigned clubs are clean, well-maintained, and safe. Maintain at least a passing Club BER inspection monthly.
• Hold staff accountable to policies and procedures. Provide coaching, counseling, and progressive discipline (up to termination).
• Drive membership sales, focus on DGR goals, and participate in community outreach.
• Invest in staff training and development to enhance skills and performance.
• Assess areas of need, develop, and execute plans of correction.
• Update Senior General Manager on club progress weekly.
• Attend and participate in Regional Meetings.
• Complete One-on-Ones on time with development goals.
• Model Servant Leadership through daily interactions.
• Work alongside staff, support front desk activities, give tours, use Ignite for member management, and maintain club standards.
• Report member accidents timely through NFP process.
• Additional responsibilities may be required.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Wellness and Fitness Services