Club Manager

Planet Fitness; Stone Mountain (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading fitness center is seeking a Club Manager responsible for ensuring a positive member experience and effective club operations. This role involves team management, member engagement, and operational accountability. Ideal candidates will have strong customer service skills, problem-solving abilities, and a passion for fitness. Join us to maintain the energetic and welcoming environment of our Judgement Free Zone!

Qualifications

• Ability to communicate and interact effectively with members.
• Strong listening skills to understand staff and member perspectives.
• Proven problem-solving abilities to address issues efficiently.

Responsibilities

• Grow and develop a winning team through effective hiring and training.
• Ensure a positive member experience with greetings and engagement.
• Manage club operations to ensure financial stability.

Skills

Customer Service

Listening

Problem Solving

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

Reporting to Regional Manager, the Club Manager will be responsible for oversight of club operations, guaranteeing a positive member experience as well as ensuring financially stability of club. This position plays a critical role in managing our team dynamic in an effort to maintain a high-energy atmosphere inside the Judgement Free Zone.

Skills Required

• Customer Service: Communicates and interacts with members (as well as potential members) in a way that exceeds expectations.
• Listening: Listen to staff and members. View the situation from everyone's perspective working together to resolve the issue.
• Problem Solving: Recognize and define the problem. Provide solutions using all resources available.

Duties and Responsibilities

• Grow, develop and build a winning team by utilizing best practices in hiring, training, coaching and performance management. Utilize training tools available (e.g. – Planet Fitness University) to hold team accountable for essential learning.
• Teach your team to provide +1 service. Observe, teach in the moment and lead by example in the gym everyday.
• Ensure every member has a friendly greeting upon entering/exiting the gym through a clear and enthusiastic hello and goodbye.
• Develop a plan to drive EFT through maximizing KPI’s in your club. This must include meeting assigned goals for BCM, tour percentage, employee retention, member engagement as well as regional inspection each month.
• Be responsible for a timely, professional and solution oriented response to member service submissions. Create raving fans!
• Ensure that your club has proper open and close procedures. We are open 24/5 and weekends, this requires teaching a team!
• Write an effective schedule that meets hours determined by payroll grid. Schedules are generated weekly and must include a balance of support from management and staff.
• Be accountable for your team’s knowledge of critical information (e.g. - marketing promotions, corporate initiatives or new policy) .
• Ensure all employees participate in company provided CPR certification within 60 days of hire.
• Develop your assistant manager into a future leader. Provide on the job training to develop management skills such as delegation, accountability and performance management.
• Perform daily bank deposits to ensure timely deposit of club revenue.
• Exhibit flexibility with your schedule. This leader must be willing to change schedule if coverage is needed.
• Daily review of Fitness EMS platform to ensure club is up to date with maintenance requests and needed repairs. Provide weekly update to Regional Manager of any tickets open longer that 15 days.
• Take pride in the appearance of your gym. Work with staff to have them also believe that this is a representation of your team. That is how we achieve optimal results!

Physical Demands

• Must be able to stand for long periods of time
• Some Bending, kneeling, twisting, or reaching required
• Must be able to lift, push, or pull at least 50 pounds

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

About Flynn Fitness Group LLC

As the most innovative health club brand in the United States, Planet Fitness is known for a lot of things – our absurdly low prices, our Lunk Alarm, and most of all perhaps, for our Judgement Free Zone philosophy, which means members can relax, get in shape, and have fun without being subjected to the hard-core, look-at-me attitude that exists in too many gyms.

Planet Fitness is a franchise of fitness centers.The particular Planet Fitness health clubs to which this position supports, located in Massachusetts and Georgia, are independently owned and operated by Flynn Fitness Group, LLC. As an independent franchise we have built our company by staying true to our core values. Those values include: Accountability, Family, Communication, Consistency, Passion and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment that consistently has an open line of communication between members and staff which ultimately creates maximum accountability.