Club Manager

Afbluestar; Sioux Falls (SD); On-site; USD 42,000 - 66,000; Full time

Job summary

Afbluestar operates a club in Sioux Falls and is seeking a results-driven leader to drive membership, training, and merchandise sales while coaching staff to meet KPI targets. You will manage club operations and partner with the leadership team to promote a positive member experience.

You will implement marketing campaigns, oversee delinquency management, and supervise the Personal Training department to sustain growth and service quality.

Qualifications

• High school diploma required or equivalent.
• Personal Training Certification a plus.
• 1-3 years of Sales experience preferred.
• CPR, First Aid and AED certified preferred; ability to obtain certifications.

Responsibilities

• Drive membership, training, and merchandise sales.
• Review daily sales with club managers to improve revenue.
• Execute marketing campaigns and community outreach as directed.
• Post on club social media to boost engagement and culture.
• Focus on member experience with proper follow-up to members and prospects.
• Review and pursue delinquencies; collect on delinquent member accounts if needed.
• Qualify, inform, inspire, and convert prospects to members.
• Maintain club and equipment cleanliness and safety.
• Lead the Personal Training department growth and oversee training sessions as needed.
• Attend meetings and contribute to KPI reviews and strategy discussions.

Skills

Leadership

Communication

Organization

Multitasking

Sales mindset

Education

High school diploma or equivalent

Personal Training Certification a plus

Tools

MS Office

Job description

Description

JOB SUMMARY:

Responsible for daily operations in the club and help drive daily memberships and personal training revenue through coaching and KPIs.

DUTIES/RESPONSIBILITIES:

• Drive membership, training, and merchandise sales.
• Drive sales by reviewing the daily sales process with club managers.
• Execute marketing campaigns as set forth by the Marketing Director, including community outreach and involvement.
• Post on club’s social media accounts to enhance engagement, community, and culture.
• Focus on member experience, including proper follow-up to members, and prospects.
• Actively review and ensure follow up on delinquencies occurs. Collect on delinquent member accounts as necessary.
• Qualify, inform, inspire, and convert prospects to club members.
• Clean and maintain the club and equipment.
• Perform weekly bank deposits, till counts, and inventory counts.
• Help prevent cancellations and cancel or freeze memberships as necessary.
• Auditing Personal Training and Client tracking.
• Review and approve time off requests and timecards on a weekly basis.
• Review and analyze club reports to improve strategies and identify trends.
• Responsible for growing and sustaining a Personal Training department which may include training sessions as needed.
• Attend regular weekly/monthly meetings and training opportunities.
• Responsible for reviewing and maintaining KPIs for your club.
• Support the development of your team by leading meetings, setting goals, and completing performance evaluations.
• Partner with the Lead Manager or Regional Manager to ensure club success, whichever applies to your club.

REQUIRED SKILLS/ABILITIES:

• Proficient in MS Office with ability to learn new software.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Ability to prioritize and handle multiple tasks simultaneously.
• Proven ability to lead a team, self-starter.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• Personal Training Certification a plus.
• 1-3 years of Sales experience preferred.
• CPR, First Aid and AED certified preferred. Ability to obtain certifications is required.

WORK ENVIRONMENT:

• Work is a customer facing indoor gym setting with a low to moderate noise level.

TRAVEL REQUIREMENTS:

• Less than 10% on an annual basis.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel.
• Must be able to lift 50 pounds.