Club Manager

Genesis Health Clubs; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Employee discounts

Paid time off

Job summary

Genesis Health Clubs in Orlando is seeking a results-oriented Sales Operations Manager to oversee all aspects of the club’s sales activities. You will lead Fitness Advisors, drive prospecting, memberships, and retention while ensuring standards of service and safety.

This role requires teamwork, weekend/evening availability, CPR certification, and strong cash handling with credit card experience. You will train staff, report performance daily, and align with retention teams to grow dues and club

Qualifications

• Experience leading a sales team or department.
• Proven ability to train and motivate staff daily.
• Strong customer service orientation and conflict resolution skills.

Responsibilities

• Achieve monthly and yearly sales goals.
• Train and motivate team daily to achieve club objectives.
• Conduct daily sales meetings to discuss performance and objectives with team.
• Recruitment, interview and train all new staff.
• Report sales activity daily.
• Promptly respond to members concerns.
• Ensure club meets all standards for cleanliness, maintenance, and safety.
• Attend all staff and club meetings and events.
• Establish and maintain professional relationships with staff.
• Maintain and update sales policies and procedures.
• Always know and be aware of club revenues and goals.
• Works closely with retention departments to ensure high participation in the facilities.
• Ensures that all required documentation is completed in a timely manner.
• Ability to respond quickly and appropriately to emergency situations.
• Perform other duties and assignments as necessary or required.
• Grow dues base and constantly know you dues line.
• Help support and grow all departments in the facility.
• Produce staff that can grow with the company and become Club Managers.

Skills

Sales leadership

Staff training

Customer service

Cash handling

Credit cards handling

Emergency response

Job description

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Health insurance


• Vision insurance


• Employee discounts


• Paid time off

To ensure the financial growth and sales performance of the club by overseeing all aspects of the sales operations. Execution and inspection of all sales operations including the activities of all Fitness Advisors and supporting departments. Manage and participate in all sales related functions including prospecting, staff training, new members sales and member retention.

Duties and Responsibilities:

• Achieve monthly and yearly sales goals


• Train and motivate team daily to achieve club objectives


• Conduct daily sales meetings to discuss performance and objectives with team


• Recruitment, interview and train all new staff


• Report sales activity daily


• Promptly respond to members concerns


• Ensure club meets all standards for cleanliness, maintenance, and safety


• Attend all staff and club meetings and events


• Establish and maintain professional relationships with staff


• Maintain and update sales policies and procedures


• Always know and be aware of club revenues and goals


• Works closely with retention departments to ensure high participation in the facilities


• Ensures that all required documentation is completed in a timely manner.


• Ability to respond quickly and appropriately to emergency situations.


• Perform other duties and assignments as necessary or required


• Grow dues base and constantly know you dues line


• Help support and grow all departments in the facility


• Produce staff that can grow with the company and become Club Managers

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs


• Provide input in developing strategies to support goals and objectives


• Recommend staff development/education activities


• Develop and build a team atmosphere among staff and departments


• Ability to respond to common inquiries or complaints

Job Requirements:

• Available to work weekends and evenings and holidays


• Must hold current CPR certification or obtain within 60 days of start date


• Ability to work well with others


• Experience in cash handling and credit cards


• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time


• Ability to lift up to 35 pounds


• Ability to communicate with guests and other associates, including reading, writing and speaking